Aloha
Jose Forgiarini
Carlsbad,CA
Summary
I am a seasoned professional pursuing new opportunity. I have 15 years of experience in the hospitality and restaurant industry and leading cross functional teams. I have a passion for serving people and communities. My leadership approach is to encourage by example while fostering collaboration, professional communication, and talent development to create highly productive teams efficiencies along with timely execution of projects to achieve operation and financial goals.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
20
20
years of professional experience
1
1
Certification
3
3
Languages
Work History
Director of Food and Beverage Operations
Oceanic Enterprises
San Diego, CA
12.2022 - Current
- Responsible for Full Food and Beverage Operation for five locations including Financial Reporting and P&L Analysis
- Effectively coordinated daily operations, directed staff, and oversaw finances and inventory
- Lead team members on effective methods of operations and procedures to engage a level of experience in guests and employee experience to drive traffic and profitability
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Work with executive corporate chef to design menus that are both cost-effective and pleasing to customers
- Addressed any problems or customer concerns appropriately
- Recruit, hire and develop all General Managers and Assistant Managers
- Develop standard training guidelines and manuals
- Implemented an employee incentive program to increase productivity and reduce turnover rate among kitchen staff
- Conducted weekly walk-throughs of all five restaurants, ensuring cleanliness and adherence to company standards
- Manage and approve all store expenditures and equipment maintenance
- Liaison to human resources regarding all employee complaints, concerns, documentation, termination, and performance discussions with General Managers on an annual basis.
General Manager
Le Papagayo
Encinitas, CA
11.2019 - 12.2022
- Manages the full hiring cycle
- Boosted employee retention by 15% and improved team performance by improving talent acquisition and development strategies
- Focus on clear communication of expectations, providing and receiving honest feedback and proper training and coaching
- Planned and completed all recruiting/staffing strategy for new location in collaboration with ownership
- Reduced food and liquor costs by 3% through implementation of better ordering policies, inventory, and waste management in collaboration with executive chef and bar manager
- Elevate guest experiences through proactive engagement, conflict resolution, and strategic shift scheduling, achieving a sustainable customer satisfaction rate of four stars
- Maintain compliance with all health code and sanitation requirements by monitoring standard operating procedures, receiving exceptional inspection scores
- Enhance team knowledge and abilities by developing comprehensive training programs focused on employee empowerment and customer service, ensuring work is completed on time and correctly
- Responsible for Full Restaurant Operation, including Financial Reporting and P&L Analysis.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Orchestrated positive customer experiences by overseeing every area of the restaurant operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
General Manager
Tommy vs Urban Kitchen
Carlsbad, CA
05.2019 - 11.2019
- Reduced employee turnover by 10% through implementation of better hiring/training policies focused on the development of high performing contributors
- Boosted guest loyalty by monitoring and all areas of food production, food service and facilities maintenance
- Met company goals and ownership financial targets by seeking all opportunities for improvement and making daily decisions based on overall business strategy
- Owned daily operations with a focus on shift management and effective food and labor controls.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Correctly calculated inventory and ordered appropriate supplies.
Insurance Sales Agent
Premier Transamerica
Carlsbad, CA
02.2018 - 04.2019
- Generated leads for new sales opportunity through internet marketing and by organizing and conducting workshops
- Managed prospects and ongoing clients using Salesforce CRM
- Carefully selected suitable products for customer individual needs
- Recruited and trained new agents.
General Manager
Le Papagayo
Encinitas, CA
03.2017 - 01.2018
- Resolved complaints by attentively listening to concerns and solving problems creatively
- Increased customer satisfaction by 10% and maintained the improved rate
- Reduced cash discrepancy through effective auditing processes such as regular cash counts, receipt organization and timely deposits
- Oversaw all special buyout and catering events
- Planned and executed all events planning resulting in more streamlined workflows
- Elevated the service quality and restaurant cleanliness standards by training employees and inspecting operations daily, complying with all food safety regulations and guidelines
- Designed and introduced a recipe cost analysis map resulting in food costs lowered by 6%.
Food & Beverage Manager
Hilton Mission Bay Resort
San Diego, CA
09.2016 - 03.2017
- Supervised thirty employees by overseeing four different outlets operations, consistently improving guest experience awareness, to grow service delivery scores
- Planned group events in collaboration with event managers to meet client budget
- Directing daily sanitation processes to keep in compliance with health code requirements with results rolling over to an overall 75% customer satisfaction rating achievement.
Restaurant Manager
Le Papagayo
Encinitas, CA
03.2012 - 08.2016
- Improved business operations and increased annual in 10% by aligning marketing strategies with industry trends
- Managed all onsite and offsite events from scheduling to staffing, planning, planning execution
- Tracked daily financials and increased profitability by 5% through detailed analysis of variable costs and weekly P&Ls to identify opportunities to implement changes that impacted the bottom line.
Education
Bachelor of Science - Economics & Business
Associate of Arts - Restaurant Management
Branding Certificate, UCSD Extension ServSafe Manager Certification - undefined
Skills
Project Management, Budgeting, Strategic Planning, Recruiting, Training, Scheduling, Timeundefined
Software
R365
Open Table
Hot Schedules
Toast
7 Shifts
Mondaycom
Certification
ServSafe Manager
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