Jose Fraino
Winter Garden
Summary
Hardworking professional with a strong work ethic, experience managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Highly skilled in customer service, with valuable experience as a bartender and server, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences, and efficient table management. Expertise in concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender / Lead Bartender
Miller's Ale House
Orlando
02.2019 - Current
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Greeted frequent visitors by name and explained new promotions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Resolved customer complaints with professionalism, ensuring satisfaction and repeat business.
- Expertly managed drink orders for high-volume bar, serving customers nightly.
Sales Associate
Vans
Lake Buena Vista
08.2018 - 02.2019
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers to determine wants or needs.
Server /Lead Server/Bartender
El Tapatio Mexican Restaurant
Kissimmee
06.2016 - 08.2018
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees on restaurant procedures and plating techniques.
- Prepared drinks according to standard recipes.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Education
Associate of Arts - Health Sciences
Valencia College
Orlando, FL05-2019
High School Diploma -
U.E Dr. Jose Manuel Siso Martinez
Venezuela06-2012
Skills
- High-volume service
- Attention to detail
- Effective communication
- Team leadership
- Customer service
- Team player attitude
- Bilingual communication
- Outgoing personality
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- RCS Food and Beverage Certification
References
References available upon request.
Timeline
Bartender / Lead Bartender
Miller's Ale House
02.2019 - Current
Sales Associate
Vans
08.2018 - 02.2019
Server /Lead Server/Bartender
El Tapatio Mexican Restaurant
06.2016 - 08.2018
Associate of Arts - Health Sciences
Valencia College
High School Diploma -
U.E Dr. Jose Manuel Siso Martinez
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