Jose Franco
Aurora,IL
Summary
I am currently studying to get a degree in construction management. I am a hardworking motivated man, I don't shy away from a challenge and have dabbled in many industries. I have an excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Dedicated to learning, growing, and succeeding in any job set forth upon me. I have proven leadership, operational excellence, and organizational development skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Carpenter
R&D Thiel
08.2023 - Current
- Completed installations of trim, doors, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Read and interpreted blueprints to follow specifications of projects.
- Followed established job site safety regulations and maintained safe and clean work area.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Planned and executed work with proper tools and materials to maximize productivity.
- Contributed to successful completion of residential projects by skillfully installing cabinetry, doors, and trim materials
- Measured materials to determine sizes and quantity required for construction project.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
- Measured, drilled and sawed materials to perform successful home improvements.
- Assisted in site preparation and cleanup activities to ensure efficient project workflow and minimize disruptions for clients or other construction teams.
- Increased safety on job sites by diligently following industry best practices and OSHA guidelines during all carpentry tasks.
- Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Improved project efficiency by accurately interpreting blueprints and executing carpentry tasks according to specifications.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Developed and implemented new processes and procedures to improve productivity and workflow.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Repaired damaged doors, cabinets and other structures.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Installed trim and other finishing touches.
- Cut and shaped materials to meet outlined measurements.
- Assembled and installed furniture and cabinetry.
- Safely operated electric cordless and hammer drills.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Guest Service
Fox Valley Park District
05.2022 - Current
- Answer guests' questions and address any concerns they may have
- Greet each guest and identify any tickets that have been requested
- Provided information about facility services and amenities to guests and answered their questions
- Helped local sports teams, museums, restaurants, and other tourist attractions by promoting events to facility guests
- Greeted them and offered assistance when guests arrived
- Addressed sources of dissatisfaction and put in place procedures to prevent future service issues
- Ensure that guest service is courteous, helpful, and prompt
- Collecting cash and making accurate change or completing a credit card or gift card transaction
- Investigated guest challenges and sources of dissatisfaction to provide timely resolution
- Keep the box office tidy and organized
- Was able to maintain a high level of positive customer feedback
- Worked closely with guests, some of whom were VIPs or celebrities, while maintaining a high level of privacy
- Assist with other functions as directed by the managers
- Helped guests with check-ins, account inquiries, and any other services that they required
- Improved the check-in process to cut down on wait times and boost customer satisfaction
- Used active listening, conflict resolution, and dynamic communication skills to quickly and effectively resolve issues
- Responded to incoming guests, phone calls, and email inquiries with efficiency and professionalism.
- Delivered outstanding guest service.
Physical Therapist Aide
Athletico Physical Therapy - Aurora South
08.2022 - 08.2023
- Infection Control and Critical Incidents, Risk Management, and Quality Improvement Plans were all under my watchful eye
- Developed care plans and made referrals as needed for students with health concerns or injuries
- Took monthly inventory and kept track of office and medical supplies
- Looked into and reported problems with patient care or conditions that could jeopardize a patient's well-being
- Went over the results of the customer survey to see where I could make the most improvements
- Consistently upheld and enhanced the company's positive image and reputation in the markets I served
- Collaborated and communicated effectively with physicians to ensure client satisfaction and adherence to established standards
- Did vitals and glucose testing, as well as assisting with injections and urinalysis
- Restocked supplies, cleaned common areas, and replaced linens between appointments
- Patients with strokes, head traumas, comas, and intracranial hematomas were treated by me
- Designed and maintained computerized record management systems for storing, processing, and generating data and reports
- Took part in facility surveys and inspections conducted by government agencies
- Games, crafts, cooking, music, reading, and other activities were used to engage patients
- Taught new employees about quality control procedures
- Increased the efficiency of my practice by completing basic administrative tasks such as answering phones, scheduling appointments, and filing
- Continually improved my knowledge, skills, and performance based on feedback and self-identified professional development needs
- Encouraged creative thinking, problem solving, and empowerment in order to boost morale and teamwork as part of the facility management group
- Was in charge of all sensitive personnel files, as well as license and CPR compliance records
- Finished passive and active manual therapy techniques to assist patients in managing pain and symptoms
- Worked with a diverse, at-risk student population, providing case management, counseling, education, and life-skills training
- Was responsible for the patients' safety and well-being
- Provided expert mobility assistance with physical support, wheelchairs, and other strategies
- Assisted elderly patients with all daily living tasks in order to improve their quality of life
- Oversaw the ongoing assessment of patient and family needs as well as the implementation of an interdisciplinary team care plan.
Automotive Technician
Astro Auto Repair Service Center Inc
05.2018 - 08.2021
- Kept fleet vehicles in good working order by following OEM-recommended preventive and corrective maintenance schedules
- Kept detailed records of all purchases, titles, and sales
- Repaired brake, exhaust, electrical, and other systems for domestic automotive brands
- Examined damaged vehicles in order to estimate repair costs and deductibles
- Used OEM-specific code readers, diagnostic trees, and an online knowledgebase to troubleshoot and diagnose faults with vehicle systems and components
- Customer calls, emails, and in-person requests for assistance were all handled by me
- Inspected damaged vehicles in order to estimate labor costs and parts costs
- Followed manufacturer specifications when completing customer orders and warranty services
- Explained estimates and determined repair timelines to improve customer satisfaction
- Air conditioning systems were serviced, fluids were changed and topped off, and maintenance inspections were completed
- Attended safety meetings and worked with junior team members to implement policies
- Kept fleet vehicles in good working order with preventive and corrective maintenance expertise
- Looked for ways to learn new skills in various areas of vehicle repair and maintenance
- All repair and maintenance actions were completed in accordance with dealer and manufacturer standards
- Broke down complex mechanical information into simpler parts for people who have little or no understanding of how systems work
- Kept track of vehicle market trends in order to assess customer needs and budgets
- Delegated and supervised vehicle bodywork for restoration and remediation to a body team
- Worked on vehicle alignment and suspension repairs
- Investigated and diagnosed problems with a wide range of vehicle systems and components
- Was in charge of procuring, organizing, and managing parts inventories
- Created work orders and updated accounts in the workshop computer
- Made sure that the brake, exhaust, electrical, and other systems were working properly
- Tires were changed, rotated, and balanced
- Was in charge of performing safety and emissions inspections
- Ensured that warranty repair and maintenance actions were carried out in accordance with dealer and manufacturer standards
- Developed a rapport with transportation industry professionals to streamline purchasing processes
- Communicated problems to the supervisor and assisted in the development of solutions
- Inspected vehicles and used my market and industry knowledge to help dealers, private clients, and volume resellers make strategic automotive purchases
- Was in charge of keeping the garage clean, safe, and efficient
- Delegated and supervised vehicle body work to ensure efficiency and profitability
- Performed minor maintenance such as gasket replacement, coolant flushing, and tune-ups
- Put in place systems to keep track of inventory transactions and eliminate inconsistencies
- Conducted vehicle inspections and used my market and industry knowledge to make strategic automotive purchases
- Diagnosed problems and devised effective solutions with little supervision
- Installed hand controls in a variety of vehicles, including luxury and performance cars
- Worked on engines, wiring, drive trains, and suspension, among other things.
Education
Bachelor of Science - Construction Management
Ashworth College
Norcross, GA05-2027
Bachelor of Science - Pre Physical Therapy
Aurora University
347 S Gladstone Ave, Aurora, IL 6050605.2026
High School Diploma -
West Aurora High School
1201 W New York St, Aurora, IL 6050605-2022
Skills
- Customer service
- Relationship development
- Business operations
- Lifting hundreds of pounds
- Measurement and calculation accuracy
- Operational improvement
- Project organization
- Safety and compliance
- Supervision
- Process improvement
- Organization
- Problem resolution
- Team management
- Communications
- Power Tools Proficiency
- Residential construction
- Carpentry and Woodworking
- Attention to Detail
- Construction background
- Cabinet installation
- Interior Trimming
- Precision and Accuracy
- Site Maintenance
- OSHA Compliance
- Quality Control
Certification
- First Aid/CPR Certified
- Forklift Certified
- MEWP Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Carpenter
R&D Thiel
08.2023 - Current
Physical Therapist Aide
Athletico Physical Therapy - Aurora South
08.2022 - 08.2023
Guest Service
Fox Valley Park District
05.2022 - Current
Automotive Technician
Astro Auto Repair Service Center Inc
05.2018 - 08.2021
Bachelor of Science - Construction Management
Ashworth College
Bachelor of Science - Pre Physical Therapy
Aurora University
High School Diploma -
West Aurora High School
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