Jose Franco
Aurora,IL
Summary
I am currently studying to get a degree in construction management. I am a hardworking motivated man, I don't shy away from a challenge and have dabbled in many industries. I have an excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Dedicated to learning, growing, and succeeding in any job set forth upon me. I have proven leadership, operational excellence, and organizational development skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Carpenter
R&D Thiel
Belvidere, IL
08.2023 - Current
- Completed installations of trim, doors, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Read and interpreted blueprints to follow specifications of projects.
- Followed established job site safety regulations and maintained safe and clean work area.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Planned and executed work with proper tools and materials to maximize productivity.
- Contributed to successful completion of residential projects by skillfully installing cabinetry, doors, and trim materials
- Measured materials to determine sizes and quantity required for construction project.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
- Measured, drilled and sawed materials to perform successful home improvements.
- Assisted in site preparation and cleanup activities to ensure efficient project workflow and minimize disruptions for clients or other construction teams.
- Increased safety on job sites by diligently following industry best practices and OSHA guidelines during all carpentry tasks.
- Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Improved project efficiency by accurately interpreting blueprints and executing carpentry tasks according to specifications.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Developed and implemented new processes and procedures to improve productivity and workflow.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Repaired damaged doors, cabinets and other structures.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Installed trim and other finishing touches.
- Cut and shaped materials to meet outlined measurements.
- Assembled and installed furniture and cabinetry.
- Safely operated electric cordless and hammer drills.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Guest Service
Fox Valley Park District
2121 W Indian Trail, Aurora, IL 60506
05.2022 - Current
- Answer guests' questions and address any concerns they may have
- Greet each guest and identify any tickets that have been requested
- Provided information about facility services and amenities to guests and answered their questions
- Helped local sports teams, museums, restaurants, and other tourist attractions by promoting events to facility guests
- Greeted them and offered assistance when guests arrived
- Addressed sources of dissatisfaction and put in place procedures to prevent future service issues
- Ensure that guest service is courteous, helpful, and prompt
- Collecting cash and making accurate change or completing a credit card or gift card transaction
- Investigated guest challenges and sources of dissatisfaction to provide timely resolution
- Keep the box office tidy and organized
- Was able to maintain a high level of positive customer feedback
- Worked closely with guests, some of whom were VIPs or celebrities, while maintaining a high level of privacy
- Assist with other functions as directed by the managers
- Helped guests with check-ins, account inquiries, and any other services that they required
- Improved the check-in process to cut down on wait times and boost customer satisfaction
- Used active listening, conflict resolution, and dynamic communication skills to quickly and effectively resolve issues
- Responded to incoming guests, phone calls, and email inquiries with efficiency and professionalism.
- Delivered outstanding guest service.
Physical Therapist Aide
Athletico Physical Therapy - Aurora South
1677 Montgomery Rd Ste 102, Aurora, IL 60
08.2022 - 08.2023
- Infection Control and Critical Incidents, Risk Management, and Quality Improvement Plans were all under my watchful eye
- Developed care plans and made referrals as needed for students with health concerns or injuries
- Took monthly inventory and kept track of office and medical supplies
- Looked into and reported problems with patient care or conditions that could jeopardize a patient's well-being
- Went over the results of the customer survey to see where I could make the most improvements
- Consistently upheld and enhanced the company's positive image and reputation in the markets I served
- Collaborated and communicated effectively with physicians to ensure client satisfaction and adherence to established standards
- Did vitals and glucose testing, as well as assisting with injections and urinalysis
- Restocked supplies, cleaned common areas, and replaced linens between appointments
- Patients with strokes, head traumas, comas, and intracranial hematomas were treated by me
- Designed and maintained computerized record management systems for storing, processing, and generating data and reports
- Took part in facility surveys and inspections conducted by government agencies
- Games, crafts, cooking, music, reading, and other activities were used to engage patients
- Taught new employees about quality control procedures
- Increased the efficiency of my practice by completing basic administrative tasks such as answering phones, scheduling appointments, and filing
- Continually improved my knowledge, skills, and performance based on feedback and self-identified professional development needs
- Encouraged creative thinking, problem solving, and empowerment in order to boost morale and teamwork as part of the facility management group
- Was in charge of all sensitive personnel files, as well as license and CPR compliance records
- Finished passive and active manual therapy techniques to assist patients in managing pain and symptoms
- Worked with a diverse, at-risk student population, providing case management, counseling, education, and life-skills training
- Was responsible for the patients' safety and well-being
- Provided expert mobility assistance with physical support, wheelchairs, and other strategies
- Assisted elderly patients with all daily living tasks in order to improve their quality of life
- Oversaw the ongoing assessment of patient and family needs as well as the implementation of an interdisciplinary team care plan.
Automotive Technician
Astro Auto Repair Service Center Inc
802 West Illinois Ave Aurora Illinois 60506
05.2018 - 08.2021
- Kept fleet vehicles in good working order by following OEM-recommended preventive and corrective maintenance schedules
- Kept detailed records of all purchases, titles, and sales
- Repaired brake, exhaust, electrical, and other systems for domestic automotive brands
- Examined damaged vehicles in order to estimate repair costs and deductibles
- Used OEM-specific code readers, diagnostic trees, and an online knowledgebase to troubleshoot and diagnose faults with vehicle systems and components
- Customer calls, emails, and in-person requests for assistance were all handled by me
- Inspected damaged vehicles in order to estimate labor costs and parts costs
- Followed manufacturer specifications when completing customer orders and warranty services
- Explained estimates and determined repair timelines to improve customer satisfaction
- Air conditioning systems were serviced, fluids were changed and topped off, and maintenance inspections were completed
- Attended safety meetings and worked with junior team members to implement policies
- Kept fleet vehicles in good working order with preventive and corrective maintenance expertise
- Looked for ways to learn new skills in various areas of vehicle repair and maintenance
- All repair and maintenance actions were completed in accordance with dealer and manufacturer standards
- Broke down complex mechanical information into simpler parts for people who have little or no understanding of how systems work
- Kept track of vehicle market trends in order to assess customer needs and budgets
- Delegated and supervised vehicle bodywork for restoration and remediation to a body team
- Worked on vehicle alignment and suspension repairs
- Investigated and diagnosed problems with a wide range of vehicle systems and components
- Was in charge of procuring, organizing, and managing parts inventories
- Created work orders and updated accounts in the workshop computer
- Made sure that the brake, exhaust, electrical, and other systems were working properly
- Tires were changed, rotated, and balanced
- Was in charge of performing safety and emissions inspections
- Ensured that warranty repair and maintenance actions were carried out in accordance with dealer and manufacturer standards
- Developed a rapport with transportation industry professionals to streamline purchasing processes
- Communicated problems to the supervisor and assisted in the development of solutions
- Inspected vehicles and used my market and industry knowledge to help dealers, private clients, and volume resellers make strategic automotive purchases
- Was in charge of keeping the garage clean, safe, and efficient
- Delegated and supervised vehicle body work to ensure efficiency and profitability
- Performed minor maintenance such as gasket replacement, coolant flushing, and tune-ups
- Put in place systems to keep track of inventory transactions and eliminate inconsistencies
- Conducted vehicle inspections and used my market and industry knowledge to make strategic automotive purchases
- Diagnosed problems and devised effective solutions with little supervision
- Installed hand controls in a variety of vehicles, including luxury and performance cars
- Worked on engines, wiring, drive trains, and suspension, among other things.
Education
Bachelor of Science - Construction Management
Ashworth College
Norcross, GA05-2027
Bachelor of Science - Pre Physical Therapy
Aurora University
347 S Gladstone Ave, Aurora, IL 6050605.2026
High School Diploma -
West Aurora High School
1201 W New York St, Aurora, IL 6050605-2022
Skills
- Customer service
- Relationship development
- Business operations
- Lifting hundreds of pounds
- Measurement and calculation accuracy
- Operational improvement
- Project organization
- Safety and compliance
- Supervision
- Process improvement
- Organization
- Problem resolution
- Team management
- Communications
- Power Tools Proficiency
- Residential construction
- Carpentry and Woodworking
- Attention to Detail
- Construction background
- Cabinet installation
- Interior Trimming
- Precision and Accuracy
- Site Maintenance
- OSHA Compliance
- Quality Control
Certification
- First Aid/CPR Certified
- Forklift Certified
- MEWP Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Carpenter
R&D Thiel
08.2023 - Current
Physical Therapist Aide
Athletico Physical Therapy - Aurora South
08.2022 - 08.2023
Guest Service
Fox Valley Park District
05.2022 - Current
Automotive Technician
Astro Auto Repair Service Center Inc
05.2018 - 08.2021
Bachelor of Science - Construction Management
Ashworth College
Bachelor of Science - Pre Physical Therapy
Aurora University
High School Diploma -
West Aurora High School