Jose Fregoso
Union City,CA
Summary
- With a proven track record at Synopsys, I excel in resolving complex technical issues, enhancing system performance by leveraging skills in problem resolution and customer service. My expertise spans project management and troubleshooting, significantly improving client satisfaction and operational efficiency. I'm recognized for professional, courteous interactions and a commitment to excellence in technical support and client relationship management.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Onsite Technician
Synopsys
11.2021 - 11.2024
- Resolved complex technical issues for clients, resulting in higher system performance and reduced downtime.
- Collaborated with team members to identify recurring issues and develop long-term solutions.
- Improved customer satisfaction by providing timely and efficient technical support onsite.
- Logged issues during testing procedures and executed necessary preventative actions.
- Identified and fixed problems with their Process chillers, and Data Center air-cooled chillers.
- Directed all aspects of maintenance, repair work, and vendor interactions.
- Managed the BMS system and provided 24/7 on-call support
Start-Up Technician
ACCO Engineered Systems
07.2018 - 11.2021
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Worked with project managers on new construction and retrofit projects.
- Coordinated with GCs and other trades to ensure proper systems start up.
- Documented all start-up activities, including system performance and any follow-up actions.
- Performed HHW and CHW system flush.
- Performed costumer training at the end of each project.
- Ensured compliance with safety regulations and industry standards during all work activities.
- Maintained a clean and organized work environment, adhering to company policies and procedures.
- Oversaw several projects in parallel.
Service Technician
ACCO Engineered Systems
07.2013 - 07.2018
- Managed multiple accounts and provided reliable service.
- Worked on multiple cooling tower, compressor retrofits.
- Team player, generating work not only to keep my self busy but others as well.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained current knowledge of industry advancements through ongoing education.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Guided new apprentices in correct techniques and safety measures to encourage continuous progress.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Kept comprehensive service call records for better recurring issue tracking.
Service T
Western Allied Mechanical
04.2004 - 07.2013
- Went through and completed the apprenticeship program at Local 467.
- Developed skills by working alongside knowledgeable journeymen.
- Effectively handled several retail accounts, leading to rapid promotion to larger accounts.
- Developed strong customer relationships by identifying individual needs.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Kept up-to-date with industry advancements via ongoing certification courses.
Education
Apprenticeship Program Completion - HVAC
UA Local 467
Burlingame, CA01-2010
Graduate Certificate - HVAC Program
Sequoia Institute
Fremont, CA01-2003
High School Diploma -
James Logan High School
Union City, CA06-2000
Skills
- Problem and issue resolution
- Professional and courteous
- Customer service
- Documentation and reporting
- Troubleshooting
- Project management
- Client relationship management
Certification
- Tittle 24 Certified
- Mitsubishi City Multi
- EPA Certified
- ALC Certified
Timeline
Onsite Technician
Synopsys
11.2021 - 11.2024
Start-Up Technician
ACCO Engineered Systems
07.2018 - 11.2021
Service Technician
ACCO Engineered Systems
07.2013 - 07.2018
Service T
Western Allied Mechanical
04.2004 - 07.2013
Apprenticeship Program Completion - HVAC
UA Local 467
Graduate Certificate - HVAC Program
Sequoia Institute
High School Diploma -
James Logan High School