Jose Freytez
Kissimmee
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Successfully trained staff, and boosting customer satisfaction ratings. Skilled in multitasking and decision-making,
Overview
2
2
years of professional experience
Work History
Manager
McDonald's
08.2024 - Current
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members on customer service protocols and operational procedures
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Cashier
BurgerFi
12.2023 - 07.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and payment processing.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu inquiries, providing recommendations and promoting specials.
- Operated point-of-sale system to manage orders and process payments seamlessly.
Education
High School Diploma -
Osceola High School
South Thacker Avenue, Kissimmee, FLSkills
- Customer service
- Team leadership
- Decision-making
- Staff training
- Positive attitude
- Teamwork and collaboration
- Multitasking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
McDonald's
08.2024 - Current
Cashier
BurgerFi
12.2023 - 07.2024
High School Diploma -
Osceola High School