Jose Frias
Grand Prairie
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
STORE MANAGER
Dickies
06.2024 - Current
- Managed a store opening and set up the store for operation within a week.
- Oversaw inventory management, manage stock levels, and ensure accurate product displays to maximize sales floor readiness.
- Directed a team of 9 employees through effective recruiting, on boarding, scheduling, training, and performance management management.
- Conducted regular performance, reviews and coaching sessions, leading to their promotion of 4 employees into supervisor roles
- Led daily/monthly meetings to communicate sales goals, new product, knowledge, and customer service practices.
- Maintained a customer satisfactory score of 95% excelling in greetings and selling technique.
- Motivated for self improvements, increased from last year sales by 24%
ASSISTANT MANAGER
Dickies
11.2022 - 06.2024
- Oversee personnel management, interviewing, hiring, training, mentoring/coaching, and evaluations.
- Conduct employee reviews to commend productivity and addresses performance issues when necessary.
- Coordinated with the Retail Manager to optimize product placement and update seasonal displays.
- Received and signed for product deliveries and helped record new inventory levels and stock merchandise.
- Successfully upheld store general functions for three weeks while the Retail Manager was unavailable multiple times.
- Helped the store smoothly transition to a new operating system and train the team.
- Analyzed and controlled the store’s operations to facilitate improvement.
- Organized the stock room and help sell through 60% of clearance left in the back.
- Schedules staff to maximize customer service needs and store coverage.
SUPERVISOR
Dickies
10.2021 - 11.2022
- Ensure that daily merchandising process, replenishment process, key corporate communications, and store cleanliness standards are properly executed when opening or closing.
- Balance cash register throughout the day for nightly deposits, as well as opening and closing the store.
- Handle complex situations quickly in a manner that would satisfy the team and the company.
- Manage the training process by providing new employees with the tools and skills needed to improve work efficacy and customer service within the store.
- Train employees on loss prevention and the steps needed to improve conversion rates and unit transactions.
SALES ASSOCIATE
Dickies
06.2021 - 10.2021
- Managed customer and employee relationships while improving sales.
- Assist an average of 35 customers per day in finding and selecting items and assisted in successfully reaching the stores monthly sales goals.
- Provide outstanding customer service, receiving 100% in customer service surveyed by monthly secret shoppers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
SUPPLEMENTAL INSTRUCTION LEADER
Tarrant County College
08.2018 - 11.2021
- Created weekly peer-assisted study sessions for Anatomy and Physiology students to improve their mastery in the course.
- Encouraged collaboration between students and critical thinking.
- Assisted with the integration of the course material.
Education
Bachelor - Public Health
The University of Texas at Arlington
Arlington, TX01.2022
Skills
- Bilingual in Spanish/English
- Store operations oversight
- Personnel development
- Documentation and reporting
- Staff management
- Store merchandising
Accomplishments
- Increased sales by 24% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 3 months in a row.
- Recruited 3 successful new managers within one year.
Timeline
STORE MANAGER
Dickies
06.2024 - Current
ASSISTANT MANAGER
Dickies
11.2022 - 06.2024
SUPERVISOR
Dickies
10.2021 - 11.2022
SALES ASSOCIATE
Dickies
06.2021 - 10.2021
SUPPLEMENTAL INSTRUCTION LEADER
Tarrant County College
08.2018 - 11.2021
Bachelor - Public Health
The University of Texas at Arlington
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