Summary
Overview
Work History
Skills
Timeline
Generic

Jose Funez

Silver Spring,MD

Summary

Driven Busser with 30 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.

Overview

24
24
years of professional experience

Work History

Busser

Pinstripes
07.2020 - Current
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Server

Columbia Country Club
01.2000 - 10.2009

I worker as server in the country club, for 9 years.

  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

La Miche
01.2000 - 09.2006
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Skills

  • Beverage Service
  • Regulatory Compliance
  • Server Support
  • Quality Assurance
  • Customer service excellence
  • Cleaning and sanitizing
  • Cleaning
  • english as second language

Timeline

Busser

Pinstripes
07.2020 - Current

Server

Columbia Country Club
01.2000 - 10.2009

Server

La Miche
01.2000 - 09.2006
Jose Funez