Jose G. Escobedo
Corona,CA
Summary
Highly motivated leader with a solid track record of 4 years in effectively guiding and coordinating medium to large employee groups to achieve organizational goals. Proficient in managing remote teams while maintaining a keen focus on quality assurance and continuous process improvement. Expertise in meticulously reviewing Sensitive and confidential documents, ensuring compliance with regulations, and delivering clear feedback. Proven ability to work independently in remote settings, maintaining a high-energy attitude and fostering positive team dynamics. Hardworking Leadership Team Member bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals.
Overview
18
18
years of professional experience
Work History
Remote QC/QA Specialist
TEKsystems
Corona, CA
05.2023 - 09.2023
- Conduct comprehensive reviews of applicants' claims for rental assistance, meticulously examining all submitted documents, including income verification, lease agreements, and household information.
- Implement stringent quality control processes to identify discrepancies, inconsistencies, and potential fraud indicators in claim submissions. Ensure compliance with program guidelines and regulations.
- Scrutinize and authenticate all claim-related documents, cross-referencing data to validate accuracy and authenticity.
- Utilize thorough document analysis to make informed decisions regarding the approval or denial of rental assistance claims, adhering to established criteria and regulations.
- Provide clear and constructive feedback to claims processors, applicants, and team members, fostering continuous improvement in claims processing procedures.
- Stay current with program regulations and guidelines, ensuring all claims adhere to legal requirements.
Remote Fraud Investigator
Randstad/Maximus
Pomona, CA
01.2023 - 04.2023
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Conducted reviews of multiple claimant cases for potential suspicious activity.
- Made recommendations for agents to input and performed associated follow-ups.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various benefit claims.
- Used critical thinking to determine if fraud was made from information discovered.
T2 Benefit Audit Team Lead-Remote
Randstad/Maximus
Pomona, CA
02.2022 - 01.2023
- Analyzed claim information to Identify discrepancies or missing information.
- Reviewed wage and income information, benefit payments, and cross-matching to determine if payments were made appropriately.
- Contacted Employers and sending standard forms to obtain additional information or clear up discrepancy.
- Multitasking using multiple systems to verify claims.
- Time management and case tracking.
- Assessed the information against requirements based on UI code, policies, and Procedures.
- Attention to detail.
- Reviewing and resolving complex issues
- Notated all actions taken on a claim clearly and thoroughly.
- Assigned to Special Project Audits
- Team lead correction projects
- Posted reminders and tracking agent case numbers
- Engaged with team in a positive attitude and answering Case question.
- Supported Supervisor when it is needed.
- Always willing to help agents and supervisor while remaining calm under pressure.
- Monitored team progress.
- Fostered positive employee relationships through communication and solving complex issues.
Customer Service Representative
That Fashion Style LLC.
Pomona, CA
08.2016 - 08.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Sales Associate
American Income Life
Ontario, CA
04.2015 - 05.2016
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide products and services information.
- Offered product and service consultations and employed upselling techniques.
- Acted as initial contact in addressing customer concerns.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
- Brought in well-qualified, multifaced job candidates to fill open positions.
- Contacted job applicants to inform of application status.
Production Supervisor
Ceba 3M
Rancho Cucamonga, CA
02.2014 - 11.2014
- Planed, directed, and coordinated manufacturing operations and activities for 30 employees
- Organized and monitored staffing schedules and rotations
- Communicated goals and performance standards to employees
- Assured employee compliance with safety and quality requirements
- Set and managed productivity standards
- Evaluated personnel skills, identified and implement training requirements
- Managed inventory control and storage
- Maintained a safe and clean working environment
- Coached and counseled personnel towards improved performance
- Identified and implement process improvements
Senior Computer Technician
Best Buy Service Center
Chino, CA
05.2010 - 12.2013
- Acted as Supervisor for the devices repair department
- Auditing
- Data entry
- Diagnosed and repaired computers/ all-in-ones/tablets/TVs/technical support, etc., computer data backup
- Training of personnel
- Supervised shift operations
- Controlled all aspects of safety , quality and productivity
- Ensured compliance to regulatory standards in the device repair departments
- Administered policies, processes and procedures
- Lead and supervised employees
Shift Manager
McDonald's
Montclair, CA
03.2006 - 05.2007
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movement.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
Some College (No Degree) - Architectural Drafting Technology
ITT Technical Institute
coursework: blueprints, architecture, multimedia, physics, computer drafting, animation, perspective views, civil engineering codes/tolerances, and more. -
Skills
Quality Assurance/Quality Control (QA/QC):
- Proficient in QA/QC methodologies, processes, and tools with meticulous attention to detail
- Strong analytical skills for identifying discrepancies and potential fraud indicators
- Dedication to continuous process improvement to enhance the efficiency and accuracy of claims processing
- Sound judgment and decision-making abilities based on comprehensive document review
- Quality control skills for consistent process improvement
- Quality assurance controls expertise, focusing on maintaining high-quality standards
Claims Processing:
- In-depth knowledge of rental assistance claims processing, including document review and verification
- Familiarity with program-specific regulations and compliance requirements
Communication:
- Effective communication skills, both written and verbal, for clear feedback and collaboration with team members and applicants
- Customer relations expertise, ideal for addressing client inquiries and concerns
Remote Work:
- Proven ability to work independently and efficiently in a remote work environment, managing time effectively to meet deadlines
- Adaptive team player with a high-energy attitude
Data Management and Analysis:
- Proficiency in data analysis, tracking, and reporting using relevant software tools
- Strong skills in report creation and generation, enhancing data-driven decision-making
Technical Proficiency:
- Technologically savvy, with experience in using various software, including Microsoft Office (Word, Excel, PowerPoint, etc)
- Familiarity with software platforms like Genesys System, Smartsheet, Sharepoint, Amazon Work Space (AWS), LexisNexis, VCC, and Microsoft Teams
Design and Layout:
- Design, layout, and typography skills, useful for creating visually appealing documents and reports
- User-centered design expertise, ensuring a positive user experience
E-commerce and SEO:
- Proficiency in e-commerce design, valuable for online business development
- Knowledge of search engine optimization (SEO) strategies to improve online visibility
Audit and Attention to Detail:
- Special audit assignments experience and benefits verification skills
- Attention to detail in audit tracking, ensuring accuracy and compliance
Conflict Resolution and Customer Service:
- Skilled in conflict mediation, beneficial for resolving disputes effectively
- Retail sales customer service experience, enhancing customer relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
References
Supervisor: Amanda Gettings
Email: Amandagettings@maximus.com
Phone: (702) 743-7026
Supervisor: Leslie Bordes
Email: LeslieBordes@maximus.com
Phone: (954)235-3781
Acting Supervisor: Ronel, Beausejour
Phone: (347)873-6773
Quote
“We have absolutely no control over what happens to us in life but what we have paramount control over is how we respond to those events.”
Viktor Frankl
Timeline
Remote QC/QA Specialist
TEKsystems
05.2023 - 09.2023
Remote Fraud Investigator
Randstad/Maximus
01.2023 - 04.2023
T2 Benefit Audit Team Lead-Remote
Randstad/Maximus
02.2022 - 01.2023
Customer Service Representative
That Fashion Style LLC.
08.2016 - 08.2020
Sales Associate
American Income Life
04.2015 - 05.2016
Production Supervisor
Ceba 3M
02.2014 - 11.2014
Senior Computer Technician
Best Buy Service Center
05.2010 - 12.2013
Shift Manager
McDonald's
03.2006 - 05.2007
Some College (No Degree) - Architectural Drafting Technology
ITT Technical Institute