Jose Gago
North Port
Summary
Dynamic and reliable professional with a proven track record as a Store Manager at Best Value Electronics, excelling in team development and customer satisfaction. Skilled in route planning and conflict resolution, I consistently enhanced operational efficiency and fostered positive customer relationships, ensuring a seamless shopping experience and driving sales growth.
Overview
18
18
years of professional experience
Work History
Uber/Lift Driver
Independent Contractor
02.2018 - Current
- Provided safe and efficient transportation services across diverse routes during peak and off-peak hours.
- Managed daily route planning to optimize travel times and enhance customer satisfaction.
- Maintained vehicle cleanliness and functionality through regular inspections and scheduled maintenance.
- Adapted quickly to changing traffic conditions and customer requests, ensuring timely arrivals.
- Utilized navigation tools to ensure accurate and efficient driving routes for passengers.
- Communicated effectively with passengers to ensure a pleasant travel experience.
- Documented all trips and maintained accurate records of mileage and fuel consumption.
- Assisted passengers with loading and unloading luggage, ensuring a positive customer experience.
- Demonstrated excellent time management skills to meet passenger pick-up and drop-off schedules.
- Resolved customer issues promptly, fostering a positive relationship and encouraging repeat business.
- Conducted thorough safety checks before each shift to ensure compliance with driving regulations.
- Engaged in continuous learning about local geography to enhance navigation and customer service.
- Collaborated with fellow drivers to share best practices and improve overall service quality.
- Monitored and adjusted driving behaviors to promote fuel efficiency and reduce costs.
- Participated in training sessions to enhance skills in customer service and safety practices.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Upheld high standards of cleanliness, sanitation, and service.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Arrived on time to customer appointments.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
Store Manager
Best Value Electronics
01.2012 - 01.2018
- Implemented effective staff development programs to enhance team performance and customer service skills.
- Conducted regular inventory audits to ensure accurate stock levels and minimize shrinkage.
- Monitored sales performance metrics to identify trends and drive strategic sales initiatives.
- Trained and mentored employees to foster a positive work environment and enhance team cohesion.
- Ensured operational compliance with company policies and safety regulations to mitigate risks.
- Optimized store layout to improve customer flow and enhance the shopping experience.
- Facilitated regular team meetings to communicate goals, updates, and recognize achievements.
- Streamlined cash handling processes to improve accuracy and efficiency in transactions.
- Managed scheduling and staffing to ensure adequate coverage for peak shopping times.
- Resolved operational issues promptly to maintain store efficiency and customer satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed visual merchandising strategies that increased product visibility and enhanced customer engagement.
Sales Associate
Payless Electronics
03.2008 - 12.2017
- Assisted customers in product selection by providing detailed product knowledge and recommendations.
- Conducted regular inventory checks to maintain stock levels and ensure product availability.
- Collaborated with team members to execute promotional activities and drive sales.
- Utilized customer feedback to improve service delivery and enhance overall customer satisfaction.
- Processed sales transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Resolved customer inquiries and complaints to foster positive relationships and enhance loyalty.
- Maintained organized product displays to enhance visual merchandising and attract customer interest.
- Trained new team members on sales techniques and company policies to ensure consistent service.
- Monitored sales performance and provided insights to management for inventory management decisions.
- Engaged customers through active listening to better understand their needs and preferences.
- Developed and maintained strong relationships with regular customers to encourage repeat purchases.
- Identified trends in customer preferences to assist in inventory planning and product selection.
- Supported store manager in implementing initiatives to maximize sales and improve store performance.
- Executed markdowns and promotions in alignment with store strategies to increase foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Instituto Evangelico
Santiago, Dominican Republic09-1981
Skills
- Loading and unloading
- Workplace cleanliness
- Order picking
- Heavy lifting
- Problem-solving
- Punctuality
- Cleaning and sanitation
- Safety awareness
- Clean driving record
- Passenger transportation
- Defensive driving
- Maintenance
- Passenger assistance
- Route planning
- Accurate money handling
- Conflict resolution skill
- Multi-passenger vehicles
- Local traffic patterns
- Schedule management
- Vehicle maintenance
- Safety regulations
- Vehicle operations
- Reservations
- Schedule coordination
- Regulatory compliance
- Mobile platforms
- Luggage loading
- Disabled passenger support
- Mobility assistance support
- Baggage support
- Pick-up coordination
- Pick-up scheduling
- Passenger transport
- Road safety
- Mechanical systems expertise
- Proper vehicle operations
- GPS and mapping
- Time management
- Multitasking
- Reliability
- Excellent communication
- Commercial driving
- Interpersonal skills
- GPS navigation
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Uber/Lift Driver
Independent Contractor
02.2018 - Current
Store Manager
Best Value Electronics
01.2012 - 01.2018
Sales Associate
Payless Electronics
03.2008 - 12.2017
High School Diploma -
Instituto Evangelico