Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Gallegos

Garland,ME

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Amazon Associate Lead

Amazon
09.2021 - 04.2023
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Implemented data-driven decision-making strategies, improving overall business performance.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Sales Associate

Rooms To Go
02.2019 - 10.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

High School Diploma -

South Garland High School
Garland, TX
06.2013

Skills

  • Loss Prevention Strategies
  • Employee Scheduling
  • Strong leadership
  • Computer literacy
  • Team building
  • Adaptability
  • Product knowledge
  • Attention to detail
  • Customer service excellence
  • Inventory management
  • Problem-solving abilities
  • Effective communication

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Amazon Associate Lead

Amazon
09.2021 - 04.2023

Sales Associate

Rooms To Go
02.2019 - 10.2021

High School Diploma -

South Garland High School

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Jose Gallegos