Jose Gallegos-Delgado
Tucson,AZ
Summary
Flexible hard worker ready to learn and contribute to team success. Hardworking and reliable Benefits and Eligibility Specialist with strong ability in multitasking and organization . Offering customer service, critical thinking and computer skills. Highly organized, proactive and punctual with team-oriented mentality. Motivated professional offering Associate Degree in Elementary Education. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Elementary Education student pursuing Associate Degree seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success. Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
Overview
4
4
years of professional experience
Work History
Benefist and Eligiblity Specialist
Arizona Department of Economic Security
Tucson, AZ
05.2022 - Current
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Informed applicants of other agencies providing useful or related assistance.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained positive working relationship with fellow staff and management.
- Contacted client references and employers to determine legitimacy of applicant information.
- Developed thorough knowledge of financial aid programs to recommend relief options matching client needs.
- Managed intake of new claims and performed routine follow-ups.
- Reviewed applications to verify client information and resolve discrepancies.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Explained reasons behind application denials and recommended further action.
- Conducted outreach programs and promoted new programs to communities and prospective clients.
- Gathered financial information from clients regarding income, assets and debts.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Processed benefits applications and documents for food stamps and medical assistance.
- Utilized Health-e-Arizona Plus and AZTECS when inputting applicant information into agency's computer system.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Entered client information and files into databases for further review and tracking.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Coordinated with other departments to promote prompt processing of client applications.
Internal Assistant
City of Douglas- Public Works
Douglas, AZ
06.2021 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Gathered and evaluated data and trends to assess compliance.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Directed customer communication to appropriate department personnel.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Inventoried and ordered supplies for office.
- Provided secretarial and office management support while building cooperative working relationships.
- Served as contact person and source of information to maintain good communication with clients.
- Executed record filing systems to improve document management and organization.
Amazon Associate
Amazon Warehouse
Tucson, AZ
01.2022 - 03.2022
- Prepared merchandise for purchase or rental.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Exchanged merchandise for customers and accepted returns.
Cashier
MankeroTech
Douglas, AZ
02.2020 - 05.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected items for damage and obtained replacements for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Associate of Arts - Elementary Education
Cochise College
Douglas, AZ05.2025
High School Diploma -
Ppep Tec - Raul H. Castro Learning Center
Douglas, AZ05.2021
Skills
- Microsoft Office
- Supervision
- Organizational skills
- Customer service
- Troubleshooting
- Telephone Etiquette
- Application Assessment
- Applicant Support and Service
- Program Understanding and Advisement
- Data Management
- Training & Development
- People Skills
- Active Listening
- Flexible Schedule
- Organizational Skills
- Customer Service
- Good Work Ethic
- Basic Math
- Planning & Organizing
- Team Building
- Critical Thinking
- Reliable & Trustworthy
- Computer Skills
- Fluent in Spanish
- Friendly, Positive Attitude
- Team Management
- Problem Resolution
- Recordkeeping and Data Input
- Relationship Building
Languages
Spanish
Native/ Bilingual
Timeline
Benefist and Eligiblity Specialist
Arizona Department of Economic Security
05.2022 - Current
Amazon Associate
Amazon Warehouse
01.2022 - 03.2022
Internal Assistant
City of Douglas- Public Works
06.2021 - Current
Cashier
MankeroTech
02.2020 - 05.2021
Associate of Arts - Elementary Education
Cochise College
High School Diploma -
Ppep Tec - Raul H. Castro Learning Center
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