Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Galvez

The Bronx,NY

Summary

Dynamic retail professional with proven customer service skills at Melrose Liquor, enhancing customer satisfaction through personalized assistance and effective problem-solving. Reliable and detail-oriented, adept at cash handling and inventory management, consistently maintaining high cleanliness standards and fostering customer loyalty. Bilingual and committed to delivering exceptional shopping experiences.

Overview

7
7
years of professional experience

Work History

Retail Worker

Melrose Liquor
02.2021 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Uber

Uber Eats
12.2020 - 02.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Construction

Alba
02.2019 - 05.2020
  • Administered construction and renovation of hockey and other athletic department facilities.
  • Ensured timely delivery, planning routes to avoid traffic and construction delays.
  • Developed design specifications and drawings for construction projects.
  • Revised pieces with adjustments to fit, construction and materials.
  • Maintained tight construction standards while instructing Type contractors on quality control.
  • Loaded and unloaded building materials used for construction.
  • Checked quality of construction and worksite policies.
  • Worked with construction supervisors and foreman to maintain safe job site.
  • Read and understood design and construction documents.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Operated power equipment to move materials and promote job efficiency.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.

Porter

Pershing Square
09.2018 - 01.2019
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
  • Maintained building exteriors for professional, clean presentation standards.
  • Stored supplies safely and securely to prevent theft and damage.
  • Completed sweeping, mopping, and window-cleaning.
  • Improved inventory management of cleaning supplies and guest amenities through careful monitoring.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Education

Frederick Douglass Academy III Secondary School
The Bronx, NY

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Store cleaning
  • Relationship building
  • Cash handling accuracy
  • Store maintenance
  • Stock replenishment
  • Payment processing
  • Shipment receiving
  • Order processing
  • Problem-solving
  • Time management
  • Workplace safety compliance
  • Register operation
  • Point of sale systems
  • Cash register operation
  • Inventory tracking
  • Retail transactions processing
  • Multitasking
  • Friendly and helpful
  • Attention to detail
  • Honest and dependable
  • Team cooperation
  • Strong communication and interpersonal skills
  • Flexible hours
  • Safety and cleanliness standards
  • Store opening and closing
  • Building customer loyalty
  • Ability to lift 40 pounds
  • Bilingual in language

Languages

Spanish
Native or Bilingual

Timeline

Retail Worker

Melrose Liquor
02.2021 - Current

Uber

Uber Eats
12.2020 - 02.2021

Construction

Alba
02.2019 - 05.2020

Porter

Pershing Square
09.2018 - 01.2019

Frederick Douglass Academy III Secondary School

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Jose Galvez