Jose Gandara
Dalton,GA
Summary
Dynamic Customer Account Manager with a proven track record at Aarons Furniture Store, excelling in client relationship building and problem-solving. Achieved consistent revenue growth through effective sales negotiations and performance tracking. Known for enhancing customer satisfaction and maintaining meticulous attention to detail in account management.
Overview
10
10
years of professional experience
Work History
Customer Account Manager
Aarons Furniture Store
09.2024 - Current
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Collected and analyzed data to learn more about consumer behavior.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Managed high-volume accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions.
Manager
Flakos Mexican Restaurant
01.2020 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Collections Agent
RimTyme Custom Wheels and Tires
01.2019 - 01.2020
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Representative
Rent A Center Retail Store
01.2016 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Identified and resolved discrepancies and errors in customer accounts.
Delivery Driver
Rent A Center Retail Store
01.2015 - 01.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
Some College, No Degree - Computer Networking
Chattanooga Technical Institute
Chattanooga, TNHigh School Diploma -
Southeast High School
Dalton, GA2009
Skills
- Client relationship building
- Performance tracking
- Sales tactics
- Revenue generation
- Sales negotiations
- Account servicing
- Cash handling
- Processing payments
- Food safety and sanitation
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Effective communication
- Active listening
- Customer engagement
- Product knowledge
- Networking skills
- Account management
Timeline
Customer Account Manager
Aarons Furniture Store
09.2024 - Current
Manager
Flakos Mexican Restaurant
01.2020 - 01.2024
Collections Agent
RimTyme Custom Wheels and Tires
01.2019 - 01.2020
Customer Service Representative
Rent A Center Retail Store
01.2016 - 01.2019
Delivery Driver
Rent A Center Retail Store
01.2015 - 01.2016
Some College, No Degree - Computer Networking
Chattanooga Technical Institute
High School Diploma -
Southeast High School
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