Jose Garcia

• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.

• Help consult on initiatives, programs, and projects to raise their game in Information Security

Act as a central Information Security point of contact for the Enterprise Platform team

•Coordinate and execute proactive Information Security consulting to the business and technology teams covering Infrastructure Security, Resiliency, Data Security, Network Architecture and Design, and User Access Management

•Serve as an expert in Capital One’s Information Security capabilities, solutions, policies, procedures and standards

•Influence customers to leverage security capabilities and solutions to shift and integrate security to the left in the development processes

•Escalate and manage cyber security risk

•Provide ad hoc support on special Information Security hot topics for the business

•Provide regular updates to executive leadership with your line of business on the overall Information Security health and risk environment

•Work with line of business leadership to anticipate their objectives and needs to better serve the line of business

•Product security consulting in Authentication/Access Management /Identity application and experienced in Authentication and industry-standard protocol for authorization/authorization

• Assess Security Sessions and deploy best practices for interoperability between G Suite and third party providers
• Understanding of technical and business requirements to develop robust technical solutions leveraging Google products to meet these requirements
• Lead deployments and configuration tasks within customer environments, working individually or as part of a team
• Lead pre-sales cycle to work in customer engagements and provide customers with solutions for their infrastructure needs -Expertise in Migrating data from on-premise servers including Microsoft Exchange and other RFC 3501-compliant IMAP servers ex- Runbox, Zimbra, Office-365, Godaddy etc
• Expertise in configuring & troubleshooting migration and sync tools like GSMME, GSSMO, GSMMO, GCDS, GSPS & GSMLN, CloudM, Spinbackup, Backupify, CloudManager, BetterCloud, GAM, etc
• Participate in the development of detailed project specifications and effort estimates taking into account feasibility and design
• Communicate status and technical items with customer and internal stakeholders, identifying areas of technical risk and proposing different options for mitigating these risks
• IAM and advanced security configurations between G Suite and Third Party Services, AWS, GCP, Azure and IDP
• Configuration of Google APIs, such as Directory SDK, Apps Script -Proxy configuration and troubleshooting -Understanding of VPN concept -User GAM for automating bulk operations -Files shares, OneDrive, Box, Dropbox, etc
• Data governance -Experience with databases, LDAP -Experience in Security= Authentication vs Authorization, and Web Technology concepts -Experience with networking -Strong understanding and configuration of DNS, E-Mail Routing, Email Tracking, SMTP / application Mail Relay.
• Updated old code bases to modern development standards, improving functionality.
• Discussed issues with team members to provide resolution and apply best practices.
• Participated in software field testing to verify performance of developed projects.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Translated customer requirements into written use cases.
• Designed reusable and reliable code for use within distributed cloud environments.
• Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
• Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
• Pioneered new methods of code review to incorporate wider range of voices.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
• Defined enterprise processes and best practices and tailored enterprise processes for applications.

• Responsible for performing GSuite support face to face with executive level users
• Assist portion of the day interfacing with executives teaching, troubleshooting, and guiding
• Customer service and quick decision making skills to identify and resolve internal user's technical inquiries, interacting directly with the customers
• Troubleshooting to diagnose issues; Light phone support; documentation of issue resolution
• Networking troubleshooting including VPN, Proxy and connectivity
• Imaging and restoring of Windows and Mac computers
• Mobile devices setup, deployment and troubleshooting
• Use of Active Directory to deploy policies, setup users, and troubleshoot cases -Use of ServiceNow for documenting cases.

• Troubleshoot customers accesses
• Work with customer's budgets in order to register them according to their needs
• Issue refunds and apply credits accordingly
• Cover the front desk on weekly basis, sort mail and route calls accordingly
• Handle customers complaints.

• Onboard new users into G Suite Support which included: provision user account in AD, create mailbox, Salesforce account, provisioning of all tools required to troubleshoot G Suite, Avaya and Softphone setup and provisioning, workstation setup and deployment of policies
• Train new hires into all related to G Suite -Creation of content for new products which includes: HTML article creation for Customer Facing information, Train agents globally to know about the new product and assess them to make sure it is understood properly, send communications to all Staff and Vendor Sites to comply with training delivery
• The biggest project that I handled during my role included the migration of Avaya to Softphone worldwide
• I needed to work on the readiness of all Staff/Agents worldwide, identified bugs or possible issues during delta tests, configuration of call routing per language, site, schedule and country, document creation and training delivery worldwide, workstations configurations and hardware testing and provisioning
• Hardware and equipment setup and troubleshooting Troubleshoot, setup and train new hires with real customers cases on: G Suite Apps and G Suite Domain and DNS, Domain registrar, Cloud Computing, Storage, Services, Applications and Troubleshooting, Microsoft Exchange, Active Directory and Windows Servers, Network Troubleshooting (Ping, Tracert, Firewall, Proxy, Network Policies, VPN access, intermittent connectivity, Routers, Switches and Modems)

• Identify customers' environment to see which operating system, mail server and network they had to make a smooth transition to Google's servers
• Setup VPN, WAN and LAN connections as needed to speed up the migration process -Successfully managed over 100 customers to get deployed into G Suite by properly tailoring the different apps given to them according to the kind of business they ran and their needs -Assess and configure Security Settings and best practices for interoperability
• Deploy and setup of mail clients remotely primarily Outlook, Apple Mail, Thunderbird and any other mail client allowing IMAP, POP and SMTP connections
• Deploy and troubleshoot Windows Server 2003, 2008, 2012 R2 and 2016
• Understand customers Active Directory setup and Exchange environment to sync it with G Suite, reset passwords as needed, provision users, setup Policy Groups, modify attributes, etc
• To be able to deploy Google's software and create search and exclusion rules about the information that would be migrated
• Developed and executed planning docs for customers on how to rapidly and efficiently migrate from their legacy servers to G Suite
• Using Google proprietary migration tools and/or 3rd party apps to migrate their data from P2V, V2V, and/or P2P from multiple platforms like: Mac OS, Chrome OS, Microsoft Exchange, Active Directory, LDAP servers and IBM Lotus Notes
• Migrate data from physical locations (PST, Flash Drives, Hard Drives, CDs, etc) to Virtual Locations (Online Storage) -Setup and troubleshoot Google Cloud computing for customers
• Deployment of Government Offices into G Suite (City of Orono, POC Avinash Rude IT Manager of Orono City) -Setup NAS servers for redundancy with Google Servers -Advanced DNS management for email routing including Split Delivery, Direct Delivery and Dual Delivery at a domain level
• Legacy or Primary first
• Understanding and setup of Linux, Citrix, and IBM servers
• Train customers and their staff how to use the different applications including Calendar, Contacts, Vault, Hangouts, Mobile Device Management and Gmail

• Serving as the first point of contact for customers seeking technical assistance over the phone or email -Remotely provide technical support, deployments and troubleshooting to all different operative systems including Android, iOS, Windows, Windows Servers (2003, 2008, 2012 R2)
• Active Directory management, setup and deployment
• Microsoft Exchange Administrative management, mailbox troubleshooting and mail sync setup (Outlook, Mobile, Mail Apps) -Mail Clients troubleshooting and deployment (Apple Mail, Thunderbird, Outlook, IMAP-POP connections)
• Office Suite (Deployment and Troubleshooting)
• DNS management and troubleshooting
• Migrate customers data from their legacy system (V2V, P2V, P2P) from all different kind of servers, archives, NAS, PST files and migrate those over Google's Servers
• Deploy policies to Mobiles Devices using Device Management Software
• Basic Network troubleshooting.