Jose Garcia
Traverse City,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Line tech
American Airlines
Traverse City, MI
12.2022 - 01.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
Airline fueler
Avflight
Traverse City, MI
03.2019 - 11.2022
- Enhanced fueling efficiency by implementing streamlined procedures and safety measures.
- Ensured regulatory compliance by adhering to safety guidelines during fuel handling operations.
- Collaborated with team members to achieve timely completion of fueling tasks, maximizing productivity.
- Assisted in training new hires on proper fueling techniques and safety precautions, fostering a culture of continuous learning.
Ramp fueler
Avflight
Traverse City, MI
03.2019 - 11.2022
- Enhanced fueling efficiency by implementing streamlined procedures and safety measures.
- Ensured regulatory compliance by adhering to safety guidelines during fuel handling operations.
- Collaborated with team members to achieve timely completion of fueling tasks, maximizing productivity.
- Assisted in training new hires on proper fueling techniques and safety precautions, fostering a culture of continuous learning.
Ramp Agent/Baggage Handler
Allegiant
Traverse City, MI
03.2019 - 11.2022
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Food Prep & Assistant Server
La Becasse
Maple City, MI
06.2013 - 03.2020
- Enhanced customer satisfaction by providing timely and attentive service to guests.
- Assisted servers in managing multiple tables efficiently, ensuring prompt delivery of orders.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Contributed to increased table turnover by quickly clearing and resetting tables after guests'' departure.
Stock Associate/Sales Associate
Hollister Co
Traverse City, MI
11.2017 - 06.2019
- Improved inventory accuracy by conducting regular stock audits and updating the database accordingly.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
- Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
Food Prep and Cook
TC Taqueria
05.2016 - 03.2017
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Education
High school diploma -
Suttons Bay Senior High School
Suttons Bay, MI06.2018
Graphic Design & Promotional Media -
Career-Tech Center
Traverse City, MI05.2018
Skills
- Stockroom
- Food industry
- Illustration
- Adobe InDesign
- Pallet Jack
- Graphic Design
- Adobe Illustrator
- Photography
- Aviation
- Adobe Photoshop
- Snow plowing
- OSHA
- Customer service
- Supervising experience
- Leadership
- Cash handling
- Driving
- Serving
- Cash register
- Teamwork Abilities
- Problem Solving
- Safety Practices
- Safety Awareness
- Snow Clearing
- Airport Safety Regulations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Line tech
American Airlines
12.2022 - 01.2024
Airline fueler
Avflight
03.2019 - 11.2022
Ramp fueler
Avflight
03.2019 - 11.2022
Ramp Agent/Baggage Handler
Allegiant
03.2019 - 11.2022
Stock Associate/Sales Associate
Hollister Co
11.2017 - 06.2019
Food Prep and Cook
TC Taqueria
05.2016 - 03.2017
Food Prep & Assistant Server
La Becasse
06.2013 - 03.2020
High school diploma -
Suttons Bay Senior High School
Graphic Design & Promotional Media -
Career-Tech Center