Jose Garcia
Raeford,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Watch Commander /Police Lieutenant
Town Of Hope Mills
Hope Mills, NC
06.2016 - 03.2024
- Coordinated staffing requirements for assigned shifts to ensure adequate coverage for patrol officers and special events.
- Conducted periodic inspections of shift personnel to ensure adherence to departmental regulations and standards of conduct.
- Monitored radio traffic between officers on duty and dispatch centers to ensure proper response times were maintained.
- Participated in training sessions related to officer safety protocols, use-of-force guidelines, investigative techniques.
- Responded quickly and effectively to inquiries from citizens regarding police services or activities occurring within the watch's jurisdiction.
- Directed investigations into allegations of misconduct against police officers or civilian employees within the watch's command structure.
- Evaluated employee performance reviews according to departmental standards prior to submission for approval by senior management.
- Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
- Responded quickly to calls, questions and complaints from citizens to help in various situations.
- Informed shift officers of properties to watch and noted criminals understood to be in patrol areas.
- Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
- Collaborated with divisional commanders to maintain consistency in all operations.
- Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
- Met regularly with community groups in order to build relationships with citizens and gain insight into their concerns about safety within the city.
- Interpreted state laws and municipal ordinances when making decisions about arrests or charges.
- Provided input on policy decisions that would affect departmental operations.
- Responded promptly to public inquiries regarding police services or complaints against officers.
- Investigated traffic accidents involving injuries or fatalities while ensuring proper documentation was completed accurately and timely.
- Participated in budget preparation activities, such as determining staffing levels, equipment purchases.
- Assessed performance of assigned personnel through periodic reviews and evaluations.
- Provided mentorship and guidance to junior officers in order to cultivate their professional development.
Customer Service Associate
Lowes Home Improvment
Fayetteville, NC
04.2013 - 06.2019
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Detective Sergeant
City of Raeford
Raeford, NC
05.2009 - 11.2015
- Conducted interviews and interrogations of suspects, victims, and witnesses to obtain information related to criminal activity.
- Developed intelligence networks within the community to identify criminals and their activities.
- Organized crime scene investigations by coordinating personnel, equipment, and other resources.
- Analyzed evidence collected at crime scenes for use in subsequent court proceedings.
- Prepared detailed reports on all aspects of investigations including findings, conclusions, and recommendations.
- Coordinated with other law enforcement agencies to exchange information regarding criminal activity.
- Provided testimony in court proceedings as an expert witness regarding investigative procedures employed.
- Maintained up-to-date knowledge of laws governing search and seizure procedures.
- Assisted prosecutors in preparing cases for trial by providing relevant facts gathered during investigations.
- Reviewed case files to ensure accuracy and completeness prior to submission for review or prosecution.
- Obtained warrants authorizing searches of residences or vehicles based upon probable cause criteria.
- Apprehended suspects involved in criminal activity following a successful investigation.
- Advised patrol officers on proper handling procedures for evidence collection at crime scenes.
- Collaborated with members of multi-disciplinary teams such as SWAT units or task forces when necessary.
- Managed investigations and prepared criminal cases for court.
- Testified under oath in administrative hearings and criminal court cases.
- Opened investigations into issues brought up by individuals in community.
- Secured evidence from crime scenes, bodies and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
- Served warrants for individuals and property searches.
Police Officer
Town of Spring Lake
Spring Lake, NC
02.2007 - 05.2009
- Patrolled assigned areas to detect and prevent criminal activity.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Advised citizens on safety precautions and preventive measures against crime.
- Utilized various technologies including computers, cameras, radar guns., to complete job duties.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Observed and recorded details of criminal events according to departmental protocol.
- Responded promptly to activated alarms for fires and burglaries.
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
Police Officer
City of Fayetteville
Fayetteville, NC
05.2004 - 01.2007
- Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Wrote detailed arrest and accident reports.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Patrolled assigned areas to detect and prevent criminal activity.
- Conducted traffic stops in accordance with departmental protocol.
- Provided security at public events such as parades, concerts, or sporting events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Arrested suspects following established procedures while exercising caution and good judgment.
Infantry Team Leader
US Army
Fort Drum, NY
07.1997 - 12.2002
- Conducted mission planning and rehearsals with subordinate soldiers to ensure successful completion of assigned missions.
- Assisted in the development of individual soldier's skills by providing guidance and instruction during training exercises.
- Coordinated with higher headquarters on mission objectives, operational plans, and personnel assignments.
- Supervised team members in the performance of combat operations and ensured compliance with safety regulations.
- Managed logistical support for all team activities including equipment maintenance, transportation, food supply, and ammunition resupply.
- Maintained situational awareness of enemy activity in order to adjust tactics accordingly.
- Ensured accountability of personnel during deployments by keeping accurate records of their locations at all times.
- Established communication systems between units to facilitate information sharing in a timely manner.
- Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
- Enforced regulations regarding discipline among subordinate soldiers ensuring good order and conduct.
- Inspected personal gear prior to deployment ensuring that it was serviceable and ready for use.
Education
Bachelor of Science - Criminal Justice
Mountain State University
Beckley, WV06-2012
Skills
- Law Enforcement
- Emergency Management
- Community Relations
- Firearms Handling
- Policy Enforcement
- Special Assignments
- Discipline and Focus
- Field Training
- Equipment Preventive Maintenance
- Stress Management
- Verbal Reports
- Written Communication
- Problem-Solving Aptitude
- Organizational Skills
- Self Motivation
- Relationship Building
- Team Building
- Decision-Making
- Multitasking
- Continuous Improvement
- Professionalism
- Excellent Communication
- Teamwork and Loyalty
- Attention to Detail
- Professional Demeanor
- Reliability
- Adaptability
- Goal Setting
- Training Management
- Task Prioritization
Languages
Spanish
Native/ Bilingual
Certification
- NC Advanced Law Enforcement Certificate
- NC Leadership Certification
Accomplishments
- Hope Mills PD Officer of the Year / 2017
- BLET Graduate
- Field Training Officer
- SWAT Course
- Suicide Investigation Course
- Police Budget Course
- First Line Supervisor Course
- Leadership Development for LEO Managers Course
- Tactical Leadership Course
- NCJA Leadership Institute Course
- Background Investigation Course
- Employee Development & Performance Mgt. Course
- FTO Supervisor Course
- Property & Evidence Room Mgt. Course
- Recruiting & Retention Course
- Conflict Management for Mid-Level Managers Course
- Critical Incident Stress Management Course
- Developing Speaking Skills Course
- T.R.R.U.T.H. Course
- Hate Crimes for Officers & Investigators Course
- Human Trafficking Protocol Training Course
- Understanding Alzheimer's Course
- Warrantless Searches Course
- Weathering the Storm Course
- DEPO Course
- Improving Decision-Making Skills Course
References
References available upon request.
Timeline
Watch Commander /Police Lieutenant
Town Of Hope Mills
06.2016 - 03.2024
Customer Service Associate
Lowes Home Improvment
04.2013 - 06.2019
Detective Sergeant
City of Raeford
05.2009 - 11.2015
Police Officer
Town of Spring Lake
02.2007 - 05.2009
Police Officer
City of Fayetteville
05.2004 - 01.2007
Infantry Team Leader
US Army
07.1997 - 12.2002
Bachelor of Science - Criminal Justice
Mountain State University
- NC Advanced Law Enforcement Certificate
- NC Leadership Certification
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