JOSE GARCIA
Doral,FL
Summary
Dynamic leader with proven success in team leadership and customer service. Excelled in cash handling and fostering a positive work environment, enhancing customer satisfaction and team performance. Skilled in problem-solving and effective communication, consistently delivering results beyond expectations.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
5
5
years of professional experience
Work History
Shift Leader
PURA VIDA
03.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Coached crew members to optimize performance and motivate toward more efficient work.
Assistant Manager
NEGRONI CLUB HOUSE
02.2021 - 02.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
Server
TAIMA LATIN RESTAURANT
02.2020 - 12.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
GENERAL DOCTOR
UNIVERSIDAD DE ORIENTE
CIUDAD BOLIVAR - BOLIVAR09-2017
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Flexible Schedule
- Team motivation
- Strong verbal and written communication
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shift Leader
PURA VIDA
03.2023 - Current
Assistant Manager
NEGRONI CLUB HOUSE
02.2021 - 02.2023
Server
TAIMA LATIN RESTAURANT
02.2020 - 12.2021
GENERAL DOCTOR
UNIVERSIDAD DE ORIENTE
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