Jose Garcia
Shiocton
Summary
Dynamic leader with a proven track record at Fairchild Equipment, adept in branch operations management and fostering customer relationships. Excelled in elevating service standards and achieving targets through strategic planning and team development. Skilled in conflict resolution and operations management, significantly enhancing team performance and client satisfaction.
Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
26
26
years of professional experience
Work History
Branch Manager
Fairchild Equipment
02.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Road Service Technician
Fairchild Equipment
10.2013 - 02.2019
- Developed strong relationships with customers through clear communication and excellent problem-solving skills.
- Improved vehicle uptime by promptly diagnosing and repairing various mechanical issues.
- Contributed to a positive work environment by maintaining clean and organized service vehicles and equipment.
- Minimized downtime for fleet clients through rapid diagnosis, repair, or replacement of faulty components as necessary.
- Assisted in training new technicians, sharing knowledge, and best practices to improve overall team performance.
- Kept up-to-date with industry advancements through ongoing professional development opportunities such as workshops and seminars.
- Protected the environment by properly disposing of hazardous materials following EPA regulations during each service call.
- Reduced response time by effectively prioritizing service calls based on urgency and location.
- Upheld company reputation by adhering to strict quality standards during all repair work.
- Educated customers on proper vehicle care, resulting in fewer repeat issues and increased trust in services provided.
- Troubleshot electrical systems efficiently using diagnostic tools, ultimately restoring functionality more quickly for clients.
- Managed workload effectively by multitasking, prioritizing tasks and delegating when necessary to optimize productivity and customer satisfaction.
- Operated all heavy equipment properly according to employer safety specifications.
General Labor Worker
Resource One
01.2013 - 10.2013
- Contributed to successful project outcomes by following instructions from supervisors and adapting to changing priorities.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Utilized hand tools effectively for various general labor tasks, ensuring high-quality results.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated heavy machinery safely, minimizing potential hazards on the job site.
- Performed quality control checks on finished products to ensure adherence to company standards before shipping them out for delivery.
- Carried out basic repair work on equipment when needed to reduce downtime caused due to malfunctions.
Printing Press Operator
Solo Cup Company
11.1998 - 01.2009
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Set up and operated printing press machines.
- Demonstrated strong problem-solving abilities, quickly identifying and resolving issues that arose during production runs.
- Streamlined production processes for faster turnaround times by implementing new workflow strategies.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Improved color consistency across print runs by conducting thorough quality control checks.
- Enhanced printing efficiency by performing regular maintenance and troubleshooting on printing press equipment.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Reviewed completed orders for quality and accuracy.
- Prepared and operated offset printing press for maximum efficiency and production.
- Reduced waste materials by optimizing job layouts and closely monitoring press performance.
- Coordinated with pre-press department for seamless transition from design files to print-ready plates, reducing downtime between jobs.
- Inspected machines and performed repairs.
- Loaded and positioned unprinted materials.
Education
GED/Associates Degree - Automotive Collision And Refinishing
Fox Valley Technical College
Appleton, WI04.2011
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Strong team-builder
- Employee development
- Staff management
- Decision-making
- Team player
- Process improvement
- Staff recruitment
- Interviewing and hiring
- Account review
- Product training
- Work prioritization
- Goals and performance
- Conflict resolution
- Client acquisition
- Documentation
- Friendly
- Strategic planning
- Performance reviews
- Relationship management
- Verbal/written communication
- Operations management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Manager
Fairchild Equipment
02.2019 - Current
Road Service Technician
Fairchild Equipment
10.2013 - 02.2019
General Labor Worker
Resource One
01.2013 - 10.2013
Printing Press Operator
Solo Cup Company
11.1998 - 01.2009
GED/Associates Degree - Automotive Collision And Refinishing
Fox Valley Technical College
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