Jose Garcia
Kirkland,WA
Summary
Dynamic leader and communicator with a proven track record in customer service, where I spearheaded training programs, enhancing performance across departments. Expert in customer service and problem-solving, I successfully trained over 500 professionals, significantly improving operational efficiency. Skilled in mentoring and public speaking, my initiatives fostered team collaboration and resolved workflow challenges, achieving key performance indicators.
Overview
6
6
years of professional experience
Work History
Server
Le Gran Bistro Americain
Kirkland, Was
07.2022 - Current
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Responded to ad hoc cleaning duties at end of shift.
- Informed customers of daily specials and signature menu items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
TRAINER LEAD
Teleperformance
Bogota, Colombia
10.2020 - 08.2021
- Developed action plans for new hires, ensuring quality and metrics were on target
- Implemented new accounts and enhanced training materials for clients, resulting in faster and improved performance of new hires and tenure agents
- Successfully trained over five hundred agents and mid-high-level management members from operations, quality, and training departments
- Maintained effective communication with clients regarding new hires' agenda, metrics, action plans for tenure agents, and creation of new training materials
- Conducted weekly meetings with different departments to coordinate mutual action plans for addressing knowledge or technical gaps
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Answered calls, responded to emails, and spoke with clients face-to-face
- Trained, coached, and supervised new staff members
- Supervised and delegated tasks to a team of 8 people
- Designed and delivered training programs based on the training plan and agenda, utilizing available tools to achieve desired KPIs
- Contributed to the onboarding process of new trainers for accounts in North America and Latin American markets
- Created new training materials to address knowledge gaps, aiding both new hires and tenure agents in achieving desired KPIs
- Helped management to identify workflow issues and find solutions
TRAINER
Teleperformance
Bogota, Colombia
10.2019 - 10.2020
- Designed and delivered training programs based on the training plan and agenda, utilizing available tools to achieve desired KPIs.
- Contributed to the onboarding process of new trainers for accounts in North America and Latin American markets.
- Created new training materials to address knowledge gaps, aiding both new hires and tenure agents in achieving desired KPIs.
- Consistently met my short and long-term targets.
- Helped management to identify workflow issues and find solution
CUSTOMER SERVICE
Teleperformance
Bogota, Colombia
07.2019 - 10.2019
- Provided superior customer service to all shoppers.
- Provided customer service regarding payment processing issues.
- Established guidelines for excellent customer service standards.
- Provided superior customer service at all times.
Education
Bachelors of Science - Economics
UCAB
Caracas, Venezuela07.2016
Skills
- Teamwork
- Problem-Solving
- Customer service
- Leadership
- Public speaking
- Office administration
- Mentoring
- Handling conflict
- Team member support
- Strong work ethic
- Upselling techniques
- Service prioritization
Awards
- Most Valuable Player Teleperformance 2019
- Most Valuable Player Teleperformance 2020
Personal Information
- Date of Birth: 07/03/91
- Nationality: Venezuelan
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
Timeline
Server
Le Gran Bistro Americain
07.2022 - Current
TRAINER LEAD
Teleperformance
10.2020 - 08.2021
TRAINER
Teleperformance
10.2019 - 10.2020
CUSTOMER SERVICE
Teleperformance
07.2019 - 10.2019
Bachelors of Science - Economics
UCAB
Similar Profiles
Enguerrand Thabourey / 27 Years OldEnguerrand Thabourey / 27 Years Old
Waiter at Le Petit BistroWaiter at Le Petit Bistro
Valeria HernandezValeria Hernandez
Head Line Cook at Le Reve French-American BistroHead Line Cook at Le Reve French-American Bistro
LENISHAN RUPASINGHELENISHAN RUPASINGHE
Head Waiter at Le Bistro by SalmontiniHead Waiter at Le Bistro by Salmontini