Jose Gardea
Canutillo,TX
Summary
Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Laborer
Gardea Construction
01.2013 - Current
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Organized materials, tools, and equipment to supply team members.
- Utilized construction tools and machinery to effectively complete job site projects.
Supervisor of Operations
Gardea Investments Group LLC
07.2021 - 08.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Call Center Agent
Legal Zoom
03.2017 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Supervisor
Plenitud Personal Assitance
01.2013 - 01.2017
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
Education
Bachelor of Arts - Biology
New Mexico State University
Las Cruces, NM05.2022
Skills
- Project Management
- Complex Problem-Solving
- Safety Behaviors Expertise
- Team Collaboration
- Attention to Detail
- Time Management
- Client Relations
- Employee Relations
- Inventory Control
- Superb Time Management Skills
- Social Media Marketing
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor of Operations
Gardea Investments Group LLC
07.2021 - 08.2023
Call Center Agent
Legal Zoom
03.2017 - 07.2017
Laborer
Gardea Construction
01.2013 - Current
Supervisor
Plenitud Personal Assitance
01.2013 - 01.2017
Bachelor of Arts - Biology
New Mexico State University
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