Jose Garnica
Oxnard,CA
Summary
Self-motivated individual seeking a Position as a Warehouse Manager
Overview
24
24
years of professional experience
Work History
Service Advisor
Big Brand Tire & Service
Camarillo, CA
01.2022 - Current
- Greet customers and offer excellent customer service from intake to release of their vehicles, Determine and diagnose car issues based on customer description and vehicle condition, Translate customer-reported problems to actionable work orders for technicians to complete, Order necessary parts from suppliers and double-check that they are delivered to technicians, Ensure that automotive work provided to customers meets company quality standards, Invoice and collect payment from customers for services rendered, Handle and resolve customer complaints regarding services, Maintain customer records and enter data into computer databases
Assistant Store Manager
AutoZone
Oxnard, CA
03.2016 - 03.2021
- Assists the store manager in supervising store personnel, Assists with training and developing store personnel, Assumes responsibility for the store operation in the store manager's absence, and on assigned shifts, Delegates and ensures store merchandising tasks are completed in a timely manner, Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability, Ensure all company policies, and loss prevention procedures are followed, Motivates store AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits
Risk Administrator
Applied Merchant Services
Oxnard, CA
10.2012 - 03.2016
- Analyzed credit data to determine the degree of the risk involved, Receive, screen all incoming phone calls and connect them to appropriate personnel, Maintain and grow current accounts through coaching, Verified unusual activity of charges being ran, Called merchants to also Collect on money owed for chargebacks/ month end fees
Customer Relationship Manager for Mortgages
Bank of America
Simi Valley, CA
05.2010 - 10.2012
- Documented inside sales experience with an emphasize in relationship selling, Analyzed applicant's financial status, credit, and property evaluations to determine feasibility of granting loans, Reviewed and updated credit loan files, Submitted credit applications to Credit Analyst for verification and recommendations, Handled customer complaints and ensured appropriate action was taken, Documented inside sales experience with an emphasize in relationship selling
Technical Specialist
Verizon Telecommunications
Thousand Oaks, CA
10.1999 - 05.2010
- Made sure our network was working at optimal Speeds to insure our customers were not losing bandwidth, Completing technical support for Verizon Fios customers
- Voice, Internet and TV, Tested our network with outside Tech to make sure we were getting a clean connection from point to point with no bandwidth loss., Made sure our customers were always getting the correct speed that they were pay for, Specialized troubleshooting & working on Verizon Platforms using T1 and T3 Speeds for our business accounts
Skills
- Merchandising
- Microsoft Excel
- Customer Service Skills
- Training
- Inventory
- Inventory Management
- Word
- Time Management
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Office
- Credit Analysis
- Store Management Experience
- Telecommunication
- Network Support
- Microsoft Outlook
- Customer support
- Analysis skills
- Forklift
- Excellent Communication
- Operations Management
Additional Information
- 20 + years as Management / Customer Service
- Sales and inventory
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Ability to work independently and as part of a team
- Ability to multi-task and prioritize
- Ability to work with minimal supervision
Timeline
Service Advisor
Big Brand Tire & Service
01.2022 - Current
Assistant Store Manager
AutoZone
03.2016 - 03.2021
Risk Administrator
Applied Merchant Services
10.2012 - 03.2016
Customer Relationship Manager for Mortgages
Bank of America
05.2010 - 10.2012
Technical Specialist
Verizon Telecommunications
10.1999 - 05.2010
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