Jose Garza
Pawtucket,RI
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
1
1
year of post-secondary education
29
29
years of professional experience
Work History
Senior Depot Service Technician
ThermoFisher Scientific Corporation
Franklin, MA
02.1998 - 10.2026
- Repaired and Calibrated Thermo Fisher laboratory analytical gas analysis, PM 2.5, PM-10, petrochemical measurement instruments at our Depot Service Site in Franklin, Massachusetts..
- Calibrated systems and generated service reports using Putty Program to capture data and visualize results, ensuring compliance with Thermo Fisher quality standards.
- Troubleshot equipment failures using service manuals and diagnostic tools, blueprints, and various concentrations of sample calibration gases from Scott or Airgas.
- Executed customer repair and calibration orders using RMAs to manage repair statuses through Salesforce CRM, enhancing workflow efficiency.
- Developed detailed customer order forms to streamline shipping and payment processing, ensuring accurate handling of customer information and financial details.
- Utilized my corporate email account to communicate with customer inquiries or requests concerning their product or work order.
Education
Network And Computer Repair
New England Institute of Technology
Warwick, RI 12.2001 - 02.2003
Woonsocket High School
Woonsocket, RISkills
- Flame ionization calibration
- Gas analysis calibration (Chemiluminescence, UV Light Scatter, I/R Source, Inconel Spool Petrochemical and Tesla Coil Measurement, Hydrogen Flame Ionization, Particulate Magnetic Element Oscillation Measurement, Zero Air)
- PM-25 calibration
- Diagnostic troubleshooting
- Salesforce CRM
- Mapics XA
- Microsoft Office
- MSHA Mine Safety PDM3700 Certified (9/2022)
- Petrochemical
- Electro-Mechanical Assembly/Repair
- Wiring assembly
- Circuit board programming
- Read and diagnose blueprint drawings in Solid Works and AutoCAD for subassemblies and circuit boards subassemblies in R&D Vault for Quality Assurances
- Soldering and solder removal
- Flow Meter (SCCM, SLPM, LPM and CCM) Measurement Tools, Multimeters, Barometers
- Leak Checks
- Customer Service Communication
- Training new employees of Work Operating Procedures
- Work safety compliance
- Customer order calibration
References
References available upon request.
Timeline
Network And Computer Repair
New England Institute of Technology
12.2001 - 02.2003
Senior Depot Service Technician
ThermoFisher Scientific Corporation
02.1998 - 10.2026
Woonsocket High School