Jose Gil Maldonado

• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
• Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
• Documented information gathered in field and uploaded data to company database for efficient processing using Atlas.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Analyzed information gathered by investigation and reported findings and recommendations.
• Organized, planned and documented materials for Auto Accident claims.
• Answered customer questions regarding deductibles.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
• Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
• Identified suspicious losses and contacted manager for investigative assistance.
• Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
• Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Documented all investigation activity and presented reports to management.
• Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

Received daily assignments in transporting and/or translating for patients appointment, for legal depositions, all specialized medical care Interpreting, once daily assignment was completed, create a summary report with the services provided with exact verbatim interpretation as well as any follow-up appointments.

• Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
• Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
• Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Completed detailed patient transport logs, ensuring accurate documentation for medical records.

Inbound call center interpretation lines providing professional interpretations to clients nationwide from medical care providers, legal, judges, court, car, home, and any insurance company, all banks, emergency 911 response, usps, and many more companies we would interpret exact word for word verbatim.

• Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
• Interpreted conversations between foreign language-speaking clients and others.
• Safeguarded sensitive information through strict adherence to confidentiality agreements when handling classified documents or private conversations.
• Supported legal proceedings by delivering accurate translations of documents, witness statements, and testimonies.
• Improved the efficiency of multilingual team collaborations through prompt provision of precise interpretation services during meetings.
• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Increased client satisfaction with timely delivery of translated materials for various industries including medical, legal, and technical fields.
• Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
• Collaborated with colleagues to review translations for consistency and quality control purposes.
• Communicated with clients to understand interpreting needs and provide best service possible.
• Provided seamless translation services for diverse clients, ensuring accurate conveyance of information and ideas.