Jose Gomez
Palm Coast,FL
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations.
Overview
1
1
year of professional experience
Work History
Overnight Manager
Planet Fitness
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
Customer Associate
WAWA
07.2024 - Current
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
Air Defense Battle Management System Operator
National Guard
10.2023 - Current
- Ensured high availability of critical systems by conducting routine audits and performance assessments.
- Facilitated seamless transitions during major infrastructure upgrades, mitigating risks associated with downtime or data loss.
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
Education
High School Diploma -
Flagler Palm Coast High School
05.2022
Skills
- Motivational Skills
- Employee Relations
- Policy Enforcement
- Sales Strategies
- Security awareness
- Customer Service
- Time management expertise
- Positive Attitude
- Attention to Detail
- Problem-Solving
- Multitasking
Accomplishments
- Achieved 3 Promotions in the U.S Army Enlisted Ranks within 4 Months by completing Basic Combat Training and Advanced Individual Training with accuracy and efficiency.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Associate
WAWA
07.2024 - Current
Air Defense Battle Management System Operator
National Guard
10.2023 - Current
Overnight Manager
Planet Fitness
High School Diploma -
Flagler Palm Coast High School