Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Gomez

Tooele

Summary

Efficient Warehouse Lead boasting experience in customer service, shipping/receiving, pick and pack commercial/LTL orders and team leadership. Strengths lie in problem-solving abilities, solid communication skills, and adaptability to fast-paced environments. Previous work has demonstrated significant improvements in operational efficiency and team productivity.

Overview

19
19
years of professional experience

Work History

Warehouse Lead

Power Distributors
Salt Lake City
08.2023 - Current
  • Supervised daily operations in warehouse, ensuring efficient workflow and safety compliance.
  • Forklift certified.
  • Receiving
  • Operated forklifts and pallet jacks to transport goods within the warehouse efficiently.
  • Implemented safety protocols to maintain a secure working environment for all employees.
  • Assisted in preparing orders for shipment, verifying the accuracy of items picked and packed.
  • Used computer and company software to enter shipment and inventory records.
  • Communicated with team members to resolve issues and improve operational efficiency.
  • Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
  • Loaded and unloaded trailers with care and efficiency.
  • Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.

Driver

Lyft
Salt Lake City
05.2022 - 01.2023
  • Navigated city routes efficiently while ensuring passenger safety and comfort.
  • Communicated with passengers to confirm pick-up and drop-off details clearly.
  • Maintained vehicle cleanliness and performed regular safety inspections as required.
  • Managed time effectively to adhere to scheduled rides and minimize wait times.
  • Assisted passengers with luggage and provided a welcoming experience during rides.
  • Adapted to changing traffic conditions and rerouted as needed for timely arrivals.
  • Utilized app-based navigation tools for optimal route planning and navigation support.
  • Handled payment transactions securely through the driver application system efficiently.
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Customer Service Representative

Stanley Black & Decker
Salt Lake City
04.2017 - 05.2022
  • Trained new hires on company policies and customer service best practices effectively.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Shipping and receiving.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Supervisor

Carver Construction
West Jordan
06.2006 - 04.2017
  • Coordinated daily operations for construction projects to ensure timely progress.
  • Supervised field staff to maintain safety standards and compliance regulations.
  • Trained new employees on equipment operation and safety protocols.
  • Managed project schedules and resource allocation for efficient workflow.
  • Conducted site inspections to identify hazards and enforce safety measures.
  • Collaborated with contractors on project specifications and quality control.
  • Resolved conflicts among team members to maintain a positive work environment.
  • Reviewed work plans and provided feedback to improve process efficiency.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Trained new employees on company policies and procedures.
  • Developed strategies to improve team performance and productivity.

Education

High School Diploma -

Cyprus High School
Magna, UT
06-2006

Skills

  • Forklift operation
  • Inventory management
  • Order fulfillment
  • Shipping and receiving
  • Safety compliance
  • Team leadership
  • Time management
  • Communication skills
  • Customer service
  • Forklift certification
  • Inventory cycle counting
  • Multitasking and organization
  • Regulatory compliance
  • Warehouse functions
  • Warehouse operations
  • Order picking
  • Attention to detail
  • Safety processes and procedures
  • Pallet arrangement
  • Forklift safety and operation
  • Worksite supervision
  • Product packaging
  • Employee training
  • Team collaboration

Languages

English
Professional
Spanish
Professional

Timeline

Warehouse Lead

Power Distributors
08.2023 - Current

Driver

Lyft
05.2022 - 01.2023

Customer Service Representative

Stanley Black & Decker
04.2017 - 05.2022

Supervisor

Carver Construction
06.2006 - 04.2017

High School Diploma -

Cyprus High School

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