Jose Gomez
Bellingham,WA
Summary
Experienced, hard-working, well-rounded professional seeking a new work environment in which to grow and develop new skills. I wear many masks and can fill different roles as needed.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Front Desk/Building Maintenance Technician
Colombia Hospitality (The Hotel Leo)
Bellingham, WA
09.2022 - 03.2026
- Conducted routine inspections to ensure building systems operated efficiently.
- Performed preventive maintenance on HVAC, plumbing, and electrical systems to enhance functionality.
- Diagnosed and resolved mechanical issues promptly to minimize disruptions for guests
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Improved building safety by conducting regular inspections and addressing potential hazards.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Maintained a clean and attractive building exterior, contributing to positive curb appeal and tenant satisfaction.
- Handled basic plumbing repairs as well as more complex issue resolution tasks that required collaboration with licensed professionals.
- Assisted with renovation projects, providing hands-on support and technical expertise as needed.
- Performed seasonal tasks such as snow removal or landscaping duties, keeping the property looking its best yearround.
- Served as on-call technician during off-hours periods, addressing urgent issues promptly to minimize disruptions to tenants'' daily routines.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- As part of the front desk personnel: Assisted with any and all guest needs, fluent in various industry programs.
Shop Laboror/Welding Apprentice
Carlson Steel
Bellingham
06.2022 - 09.2022
- Operated various tools and machinery to support production processes.
- Maintained clean and organized workspaces, adhering to safety standards.
- Assisted in loading and unloading materials for efficient workflow.
- Collaborated with team members to troubleshoot equipment issues effectively.
- Executed finishing operations to ensure quality control of steel products.
- Reduced material waste by accurately measuring and cutting materials according to specifications.
Lesson's Lead
Guitar Center
Orlando
03.2019 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Lead a team of 13 instructors and over 300 students to become the largest lesson's department within the Guitar Center chain on the Eastern Seaboard.
Lawn Service Technician and Sales Representative
Your Oasis Outdoor Care
01.2019 - Current
- Diagnosed and repaired outdoor equipment, ensuring optimal functionality for client satisfaction.
- Conducted routine maintenance on landscaping machinery to enhance performance and longevity.
- Streamlined service processes to improve response time and efficiency in job completion.
- Led troubleshooting efforts for complex mechanical issues, reducing downtime for clients' outdoor systems.ds
- Implemented quality control measures to ensure high standards of service delivery and customer satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Cashier, Lumber Sales associate, Forklift operator
Lowes Home improvement Center
10.2017 - 01.2019
- Forklift certification
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer through diligent monitoring and reconciliation of sales.
- Monitored promotional displays to ensure compliance with corporate standards and marketing initiatives.
- Fostered a positive shopping experience by maintaining a clean and organized checkout area.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Line and Prep cook, Front of house associate
Tako Cheena
02.2017 - 10.2017
- Prepared ingredients and managed inventory to ensure efficiency in food preparation processes.
- Operated kitchen equipment safely, adhering to all food safety and sanitation guidelines.
- Assisted chefs with meal preparation, demonstrating adaptability in high-volume service environments.
- Maintained cleanliness of workstations, contributing to a safe and organized kitchen environment.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Shift manager/supervisor and cashier
Gringos Locos Tacos
03.2014 - 01.2017
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored team members to enhance performance and promote a positive work environment.
- Implemented inventory management processes to minimize waste and optimize stock levels.
- Collaborated with upper management to develop strategies for improving customer satisfaction and retention.
- Monitored staff performance, providing constructive feedback to foster professional growth and development.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Valet Parker/Bellman/Customer Service Representative
Specialty Parking LLC
03.2012 - 02.2014
- Managed efficient vehicle retrieval and parking operations for high-volume events.
- Ensured vehicle safety by conducting thorough inspections before and after service.
- Coordinated with event managers to optimize parking flow during peak periods.
- Delivered exceptional customer service, addressing guest inquiries and concerns promptly.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
Bartender/Barback/Cleaning
Majestic Entertainment Hall
06.2011 - 03.2012
- Crafted and served diverse cocktails, enhancing customer satisfaction and loyalty.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Resolved customer complaints promptly, fostering a positive atmosphere within the entertainment hall.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
A.A - Music Business/Performance
Berklee College of Music
Boston, MAHigh School - undefined
John. A Ferguson Senior High
Miami, FLSkills
- Heavy lifting
- Attentive to detail
- Customer service
- Works with minimal supervision
- Punctual and reliable
- Flexible and adaptable
- Equipment troubleshooting
- Professional and courteous
- Safety procedures adherence
- Host, Food Runner, Server, and BOH experience
- Forklift Certified
Accomplishments
- Collaborated with team of 13 instructors in the development of a world-class lessons program for Guitar center Orlando, at one point holding the largest student count of any store on the east coast.
- Top seller for the month of June 2019 at Guitar Center
- Contributed to a consistent customer satisfaction rating through quality and timely service while behind the kitchen.
- Implemented new menu items and trained other staff on the correct cook times and procedures.
Certification
- CME - Certified Maintenance Employee
- Forklift Certification
- Food Safety (Serve-Safe) certification
- Fluent in Microsoft office
- Familiar with Hospitality Scheduling systems and Dayforce
- Familiar with various Digital Art and Graphic design programs
- Critical thinker with an aptitude for leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Portuguese
Limited Working
Italian
Limited Working
Timeline
Front Desk/Building Maintenance Technician
Colombia Hospitality (The Hotel Leo)
09.2022 - 03.2026
Shop Laboror/Welding Apprentice
Carlson Steel
06.2022 - 09.2022
Lesson's Lead
Guitar Center
03.2019 - 05.2022
Lawn Service Technician and Sales Representative
Your Oasis Outdoor Care
01.2019 - Current
Cashier, Lumber Sales associate, Forklift operator
Lowes Home improvement Center
10.2017 - 01.2019
Line and Prep cook, Front of house associate
Tako Cheena
02.2017 - 10.2017
Shift manager/supervisor and cashier
Gringos Locos Tacos
03.2014 - 01.2017
Valet Parker/Bellman/Customer Service Representative
Specialty Parking LLC
03.2012 - 02.2014
Bartender/Barback/Cleaning
Majestic Entertainment Hall
06.2011 - 03.2012
High School - undefined
John. A Ferguson Senior High
A.A - Music Business/Performance
Berklee College of Music
AWARDS AND ACKNOWLEDGEMENTS
The majority of my job titles have required a high level of attention to detail as well as leadership and management roles. I have a keen outlook for the greater picture and have worked closely with shop owners and upper management to execute creative and directorial visions to the highest possible caliber of quality. I work well with other’s in both leading and following roles and enjoy the process of working as a team. I have been promoted due to my work ethic in nearly every position I have held and rally those around me to be the best possible employees they can be. I constantly strive to better myself and believe that there is always room for improvement when it comes to both my personal and work life.
Awards/Accolades
I like to think of myself as a jack-of-all-trades. I am someone who has worn many masks and filled many different roles over the course of my varied career. I am comfortable leading as well as being led, and work well alone or in a team setting with ease, I have multiple certifications from different fields of study. I am a team player and someone who thrives under a busy workload and high-stress environments. I am open-minded and willing to learn on my feet at every turn.