Jose Gonzalez
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Advisor
BMW Of Orland Park
09.2021 - Current
- Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
- Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
- Participated in ongoing training sessions to stay current on industry trends
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
Account Manager
Life Time Athletic
06.2017 - 08.2021
- Setting personal & professional goals, provide incentives & evaluate sales performance.
- Direct, motivate & monitor the mobilization of a campaign team to advance goals.
- Collaborate with colleagues to exchange information, such as selling strategies and marketing information.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Contact new & existing customers to discuss their needs and to explain how their needs can be met by specific products and services.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Health Enthusiast/Key Holder
Vitamin Shoppe
01.2015 - 03.2017
- Monitor & Analyze sales records, trends, or economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed.
- Conduct staff meeting with sales personnel to introduce new merchandise.
- Use computers to organize and locate inventory, and operate spreadsheet with Word Processing Software.
- Work closely with Vendors to retain desired products and a strong relationship.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Bachelor of Arts - Communications
University of Illinois At Chicago
Chicago, IL2018
High School Diploma -
Morton West
Berwyn, IL06.2013
Skills
- Fluent in Spanish
- Cross-selling services
- Competitor analysis
- Upselling products
- Client retention
- Lead generation
- Problem-solving
- Sales Force, Dynamics 365, VIN Solutions & ELeads Expert
Certification
CPR/AED CERTIFIED
NASM CERTIFICATION
Timeline
Sales Advisor
BMW Of Orland Park
09.2021 - Current
Account Manager
Life Time Athletic
06.2017 - 08.2021
Health Enthusiast/Key Holder
Vitamin Shoppe
01.2015 - 03.2017
Bachelor of Arts - Communications
University of Illinois At Chicago
High School Diploma -
Morton West
CPR/AED CERTIFIED
NASM CERTIFICATION
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