JOSE GONZALEZ
Corpus Christi
Summary
Customer Service Operations Leader, detail-oriented team player with strong operational and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational and financial improvement. Bilingual in Spanish.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Finance Operations Manager/GM
Community Choice Financial
Rockport, TX
06.2023 - Current
- Providing leadership for loan generation, transaction accuracy and related functions while meeting deadlines and financial reporting requirements
- Improved total accounts by 8%, and profitability by 2%
- Addressing a multitask environment with direct customer contact, following legal protocols, financial maintenance, and report generation
- Developed customized financial reports, providing valuable data insights into key performance indicators, and trained staff in various financial strategies that improved overall results across finance operations management
Director of Procurement & Transport
Amazon DSP/Always Better Logistics
Forney, TX
09.2021 - 03.2023
- Responsible for ABL's profitability, utilizing educational, consultative, and dedicated continuous improvement approach
- Coordinating supply contract agreements with AMAZON to meet demand and reducing safety incidents while following safety guidelines and Regulations
- Managed a fleet of 102 transportation vehicles, including parts ordering, repairs and preventive maintenance for company owned and leased vehicles
- Responsible for shared maintenance of grounds and facilities
- Achieved 12 months YTD growth of 13.75% in revenues from augmented traffic accuracy and continued reduction of delivery claims
- Formulated operating processes, communication lines, and financial planning to attain company goals and objectives
- Designed critical processes, and defined KPI significance in order to maintain teams focused on critical activities
- Monitored supervised training programs and employee communication
Division Director of Operations
Premium Velocity Auto/Jiffy Lube MultiCare
Dallas, TX
06.2020 - 07.2021
- Provided strategic support with day-to-day operations assisting multi-level managers and employees implementing best practices, and ensuring efficient operations, fleet management, and building maintenance among other functional areas
- Improved average customer spend by nearly 18%, and reduced claims by 11%
- Successfully developed and implemented new Heavy-Duty Semi-Truck service and product line for a new commercial transport business, adding approximately 30% of total revenue for test unit
- Functioned as decision maker in financial budgeting, records accuracy, supplier management and purchasing guidelines for automotive parts and chemicals
Multi-Unit Restaurant Operator Franchise Developer
Whichwhich Superior Sandwiches
McKinney, TX
01.2008 - 12.2019
- Managed business development and operations for Chefwork's multi-unit market cluster with capital assets of more than $2MM
- Surpassed franchise group sales by 3% through strategic pricing, and marketing strategy re-evaluation maximizing new customer impact
- Managed cost of goods and maintained line-item controls resulting in less than 1% variance YOY from 2013
- Successfully attained 97% customer score-index exceeding franchise benchmark goal of 93%
- Obtained recognition for maintaining 100% rating in legal, safety, and health reviews for 10 consecutive years
Operations Vice President- Service & Commercial
Pep Boys Auto
01.2005 - 09.2007
- Recruited to revamp operations of business unit with revenues over$450MM, encompassing over 3,000 employees across 10 US states and Puerto Rico
- Restructured commercial client operational frameworks increasing revenues by 3%
- Outpaced aggressive 14% EBITDA goal by 1.3% mainly through effective reduction of claims, service times, and modified performance incentives
- Implemented multiple improvement initiatives focused on human capital management, achieving lowest turnover rate in 2006
- Implemented training programs and safety protocols abiding by Haz-Com program and MSDS maintenance and updates
Senior Vice President of Operations
Jiffy Lube International/Shell Lubricants Division
Houston, TX
01.2000 - 12.2004
- Led $300MM division comprised of 419 company owned units with full P&L responsibility, 10 direct reports and over 3,500 employees
- Deployed pricing strategy increasing revenues by 6.5%, and margins by 4.25%
- Restructured Store level management reducing operating wages by $1.5M
- Reorganized divisional teams achieving 20% reduction in regional management headcount
Education
MBA - Business Administration
NOVA Southeastern University
Fort Lauderdale, FLBachelor of Science - Business Administration And Management
Louisiana State University
Baton Rouge, LASkills
- Customer Service Operations
- Operations Management
- Hospitality-Restaurant & catering services
- Fleet Operations
- Purchasing and distribution
- Parts and Inventory Management
- Automotive & fleet service management
- Applied Accounting
- P&L performance
- Financial Services
- Account maintenance
- Financial management
- CRM software
- Franchising
- Retail
- QSR
- Commercial Sales
- Imports
- Digital Assets
Certification
- Group Leadership Specialty Certification - Shell
- Mastering Sales Program - Richard Tyler
- Executive Certification, Spherion - Thomas Sparks
- Food Service Management - Texas License
- Amazon Fleet Safety - Completed 2021
- Salesforce CRM- Software - Administrator License
Timeline
Finance Operations Manager/GM
Community Choice Financial
06.2023 - Current
Director of Procurement & Transport
Amazon DSP/Always Better Logistics
09.2021 - 03.2023
Division Director of Operations
Premium Velocity Auto/Jiffy Lube MultiCare
06.2020 - 07.2021
Multi-Unit Restaurant Operator Franchise Developer
Whichwhich Superior Sandwiches
01.2008 - 12.2019
Operations Vice President- Service & Commercial
Pep Boys Auto
01.2005 - 09.2007
Senior Vice President of Operations
Jiffy Lube International/Shell Lubricants Division
01.2000 - 12.2004
MBA - Business Administration
NOVA Southeastern University
Bachelor of Science - Business Administration And Management
Louisiana State University