Jose Gonzalez
Greenville,SC
Summary
I know I am capable of exceeding in anything I put my mind into. I work hard and always will.
Overview
4
4
years of professional experience
Work History
Lead Cook
Rolling Green Village
Greenville , SC
04.2023 - 12.2023
- Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
- Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
- Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Upheld quality control policies and procedures to increase customer satisfaction.
Cook/Prep Worker
Halls Chophouse
08.2022 - 04.2023
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Cleaned and maintained work areas, equipment and utensils.
- Organized and re-stocked various stations and self-service items.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Maintained composure and work quality while under stress.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Guaranteed customer satisfaction by quickly delivering orders.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Trained new staff on food preparation and safety procedures.
- Maintained high personal grooming standards and uniform presentation.
Assistant Manager
CoreLife Eatery
01.2022 - 08.2022
- Launched quality assurance practices.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Hardware Sales Associate
Walmart
07.2021 - 12.2021
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
Assistant Manager
Sonic
07.2019 - 06.2021
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Greer High School
Greer, SC05.2022
Skills
- Customer Retention
- Learn Fast
- Hospitality Management
- Understands and Speaks Spanish
- Money Handling
- Service Quality
- Team Motivation
- Common sense
Timeline
Lead Cook
Rolling Green Village
04.2023 - 12.2023
Cook/Prep Worker
Halls Chophouse
08.2022 - 04.2023
Assistant Manager
CoreLife Eatery
01.2022 - 08.2022
Hardware Sales Associate
Walmart
07.2021 - 12.2021
Assistant Manager
Sonic
07.2019 - 06.2021
High School Diploma -
Greer High School