Jose Gonzalez

Key member of the management team tasked to supervise construction, launch recruiting, hiring and training of team members in DRIV Incorporated and Garage Gurus Technical Support training centers specializing in continuing education for local automotive technicians.

Brand representative for DRiV Incorporated, aftermarket portfolio and public relations specialist at high school career fairs, community events and industry trade shows.
Responsible for the organization and pre-trip planning for Garage Gurus Mobile Training Centers throughout the United States and Canada.

Generated purchase orders on SAP Systems and kept administrative and operational records for Garage Gurus Training Centers, mobile training centers and worked with Director of Operations to developed processes to save on costs and prevent losses.

Monitored and analyzed performance data, kept attendance records of training program through LMS and Schedule IT software identifying areas of improvement billing purposes and developing corrective action plans.

Responsible for the outsourcing of aftermarket and OE (Original Equipment) parts for use in Hands-On automotive technician training workshops for all Garage Gurus Training Centers. Kept maintenance of tools and equipment of Miramar training center.

Coordinated with other managers to share best practices of promotion of technical training centers, Technical Part Specialists, training curriculum to automotive technicians, installers, and counter sales persons. Facilitated utilization of training center for meetings and continuing education within the community.

Worked with content team as English to Spanish translator of Garage Gurus technical curriculum, customer, sales and marketing material.

Helped with the promotion of the Garage Gurus Scholarship program, by prospecting and meeting with potential candidates in automotive dealerships, shops, vocational and high schools.

Warehouse inventory maintenance monitoring discrepancies, inventory receiving, shipping and shrinkage adjustments utilizing SAP program and issuing credits for warranty claims.

Identifying new customers and map out initiatives and business revenue opportunities for the distribution center and training facility.

Oversaw Garage Gurus Miramar training center facility expansion, ensuring timely completion within budget constraints.

Ability to shift into high gear in fast-paced warehouse and building operations of Garage Gurus training centers while solving roadblock issues.

Provided support to outside sales team by setting objectives and targets for the purpose of growing, developing, and maintaining wholesale accounts and responsible for reading customer work orders and issuing warranty labor credits through SAP/EP1 for part defect warranty claims.

Developed and guided a team environment and established a strong network with local business leaders to deliver world class customer care, interaction and business results.
Providing continuous improvement in operational processes and procedures by providing required training and equipment certification to facility staff.

Overseeing Garage Gurus facility maintenance and operational management throughout the United States and providing an injury-free safe workplace environment in accordance to EHES safety standards.

Brands in DRiV Incorporated Inc. Portfolio: Monroe Shocks, Fel-Pro, Walker, MOOG Chassis, Champion, Wagner, Beck Arnley, FP Diesel, Sealed Power, Dynomax, Ranch Shocks National Oil Seals.

-Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining Ongoing development of new business opportunities as well as the management of existing account relationships producing $1.5-$2 million dollars in annual revenue.
-Assisting clients with special orders, conducting manufacturer inventory checks, catalog look ups and updates, price checks and mechanical troubleshooting for automotive aftermarket wholesale distribution.

-Consulted with clients after sales to resolve problems with the suppliers and provide ongoing support and compared the then price structure in the market.
-Effectively monitored and reviewed different technical products with the existing marketing trends and recommend new product ideas to purchasing team based on client needs.

-Clarified customer requests, forwarded information and addressed client grievances with management and recommend solutions. Answered questions to support sales operations.

-Handling of export sales for international accounts with territories in Puerto Rico, Nigeria, and Ecuador with high levels of customer satisfaction.

-Expanded the client base through targeted marketing efforts and networking at industry trade shows and events by serving as a company public relations specialist.

-Developed service department and inventory procedures for Mercedes Benz dealership in Nigeria, and provided forecasting assistance to dealership’s service center.

-Negotiated prices, and handled discount terms and conditions of merchandise for the purpose of export.

-Handled administrative aspects of sales by completing customer account updates warranties claims, and processed RMA's (return merchandise authorization), price override and credits for customers kept track of inventory and coordinated with accounts receivables for processing customer payments.

-Provided brand, product support and marketing tools for accounts and customers (catalogs, training of sales people, plan-o-grams). Participated in sales meetings with management to review progress toward goals, discuss upcoming opportunities, and strategize new approaches for continued success.

-Scheduled pickup and delivery appointments for incoming and outgoing orders. Met with freight forwarders to determine the best shipping rates for international accounts.

-Managed ad sales of assigned territory for print and web publication.
-Brand marketing and promotion of local businesses and restaurants though ad sales in magazine.
-Event coordinator and company representative for business promotion.
-Account management and collection.
-Wrote product reviews for print and web publication.
-Assisted in magazine layout design and advertisement creation.
-Exceeded quota of 3 contracts per week averaging between $650.00 to $1800.00 per sale. -Managed ad sales of assigned territory for print and web publication. -Brand marketing and promotion of local businesses and restaurants though ad sales in magazine. -Event coordinator and company representative for business promotion. -Account management and collection. -Wrote product reviews for print and web publication. -Assisted in magazine layout design and advertisement creation. -Exceeded quota of 3 contracts per week averaging between $650.00 to $1800.00 per sale.

-Counter sales of auto parts and services in automotive performance shop.
-Provided written estimates for pending works to customers.
-Company representative at industry events.
-Brand marketing for shop and inventory control, supervised web store.
-Mechanic assistant and parts installer.
-Completed teardown and rebuild of warehouse rack system to increase warehouse pallet capacity over 115%.
-Sold 2-4 engine packages a week from $2500.00 to $4600.00 and installation packages which ranged from $850.00 to $2500.00.
-Developed gray market catalog (recycled parts) for a 20% profit increase.
-Boosted the business profit by 40% by buying cars for upgrades and reselling them.-Counter sales of auto parts and services in automotive performance shop. -Provided written estimates for pending works to customers. -Company representative at industry events. -Brand marketing for shop and inventory control, supervised web store. -Mechanic assistant and parts installer. -Completed teardown and rebuild of warehouse rack system to increase warehouse pallet capacity over 115%. -Sold 2-4 engine packages a week from $2500.00 to $4600.00 and installation packages which ranged from $850.00 to $2500.00. -Developed gray market catalog (recycled parts) for a 20% profit increase. -Boosted the business profit by 40% by buying cars for upgrades and reselling them.

-Account management with clients and maintaining level of satisfaction.
-In charge of aftermarket truck and automotive wheel sales and their distribution to Miami, Ft. Lauderdale, and Puerto Rico.
-Brand and product support for accounts (catalogs, training of sales people, plan-o-grams).
-Managed on-site displays in various locations in the Miami and Ft. Lauderdale area.
-Brand representative at sanctioned industry conventions and auto shows.
-Import and export sales to Central America.-Account management with clients and maintaining level of satisfaction. -In charge of aftermarket truck and automotive wheel sales and their distribution to Miami, Ft. Lauderdale, and Puerto Rico. -Brand and product support for accounts (catalogs, training of sales people, plan-o-grams). -Managed on-site displays in various locations in the Miami and Ft. Lauderdale area. -Brand representative at sanctioned industry conventions and auto shows. -Import and export sales to Central America.