Jose Gonzalez
Ontario,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
14
14
years of professional experience
Work History
Operations Manager
Environment Control
Brea, CA
01.2019 - 09.2024
- Coordinated training activities for employees to ensure compliance with company policies and procedures
- Created a positive work environment by developing team building activities that encouraged collaboration among departments
- Resolved customer complaints quickly while maintaining high quality standards of service delivery
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals
- Conducted regular meetings with senior management team to review progress against established objectives
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization
- Trained employees on duties, policies and procedures
- Created schedules and monitored payroll to remain within budget
- Supervised employees through planning, assignments and direction
- Administered employee discipline through verbal and written warnings
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems
- Prepared staff work schedules and assigned team members to specific duties
- Delegated work to staff, setting priorities and goals
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Formed and sustained strategic relationships with clients
- Directed or coordinated financial or budget activities to fund operations and maximize investments
- Established and maintained effective communication with staff members to ensure efficient operations
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Janitorial Worker
Able Services
Santa Ana, CA
06.2010 - 11.2020
- Sweep, mop, and buff floors in all areas of the building
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors
- Empty trash cans and replace liners as needed
- Dust furniture and wipe down surfaces throughout the facility
- Vacuum carpets in offices, hallways, lobbies, stairwells
- Maintain janitorial closets in a neat and organized manner
- Restock supplies such as toilet paper, paper towels, soap dispensers
- Inspect for any safety hazards or maintenance issues that need attention
- Clean windowsills and window coverings when necessary
- Assist with special projects or deep cleaning tasks as requested
- Disinfect door handles and light switches on a daily basis
- Transport waste to designated disposal area according to regulations
- Mix various cleaning solutions according to instructions for specific tasks
- Set up chairs and tables for events or meetings as required by management
- Ensure all equipment is properly stored at the end of each shift
- Maintain safety protocols while operating machinery such as floor buffers
- Keep records of janitorial supplies used to inform restocking needs
- Respond quickly to spills or messes in order to minimize damage
- Perform minor repairs around the facility such as replacing light bulbs
- Follow established procedures for proper chemical use and storage
- Ensure hazardous materials are disposed of correctly per regulations
- Gathered and emptied trash cans and disposed of bags
- Sanitized and deep cleaned bathroom floors and surfaces
- Dusted and wiped furniture and fixtures
- Stored, used and disposed of cleaning chemicals and supplies
- Followed strict schedules, cleaning according to facility usage and room availability
- Monitored cleaning supply levels and requested reordering when inventory ran low
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing
- Swept and power washed outside building to keep sidewalks and parking lot clean
- Reported interior and exterior maintenance needs to managers
- Recorded routine inspection and maintenance activities
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Wet and spot mopped to clean floors and other surfaces in public corridors
- Kept building interiors appealing with routine deep cleaning of high-traffic areas
- Discarded cardboard boxes and trash in compactors and balers
- Checked and stocked inventory throughout facility to meet expected demands
- Moved equipment and furniture to thoroughly clean space
- Operated industrial cleaning equipment to quickly complete custodial tasks
- Maintained accountability for building keys, master keys and access cards
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries
- Notified building managers about needed repairs to maintain public safety
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions
- Set up and removed furniture, equipment and supplies required for meetings and special events
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor
- Stripped, sealed, finished and polished floors to maintain longevity and health
- Performed landscaping tasks and removed litter to maintain grounds
- Cleaned building floors by sweeping, mopping or vacuuming
- Serviced, cleaned and restocked restrooms
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors
- Kept business entrances clean, tidy and professional in appearance
- Dusted furniture, machines or equipment
- Checked inventory for required supplies and made lists for needed cleaning products
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks
- Polished windows, glass partitions or mirrors using sponges or squeegees
- Followed company uniform, performance and security policies with every job
- Followed safety processes for all manual and electric cleaning equipment
- Mixed water and detergents or acids to prepare cleaning solutions
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians
- Completed routine maintenance checks, notifying management of needed repairs
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures
- Stripped, sealed and polished floors
- Requisitioned supplies or equipment for cleaning and maintenance duties
- Moved furniture, equipment or supplies manually or with hand trucks
- Notified managers of repair needs or additions to building operating systems
- Monitored building security and safety by locking doors or avoiding hazards
- Steam-cleaned or shampooed carpets
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers
Project Manager
Merchants Building Maintenance
Santa Ana, CA
11.2018 - 11.2019
- Monitored staff performance and provided feedback to ensure quality customer service
- Ensured compliance with safety regulations, company policies, and procedures
- Trained new employees on job duties and company policies
- Resolved customer complaints in a professional manner
- Created schedules for staff members according to business needs
- Maintained inventory levels by ordering supplies as needed
- Developed strategies to increase customer satisfaction ratings
- Managed payroll records for accurate tracking of hours worked by staff members
- Performed administrative tasks such as filing documents or preparing reports
- Established and enforced clear goals to keep employees working collaboratively
- Provided ongoing training to address staff needs
- Coordinated employee schedules according to shift changes and availability
- Delegated work to staff, setting priorities and goals
- Recruited and trained new employees to meet job requirements
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Resolved customer inquiries and complaints requiring management-level escalation
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Assigned work and monitored performance of project personnel
Education
John A. Rowland High School
Rowland Heights, CA07-2011
Skills
- Distribution Management
- Advertising and marketing
- Business Development
- P&L Management
- Branding
- Customer Retention
- Customer Relationship Management
- Operations Oversight
- Account Management
- Schedule Management
- Project Management
- Staff Supervision
- Operations Management
- Bilingual
- Interpersonal Skills
- Customer Relations
- Time and Resource Optimization
- Team training and development
- Facility Management
- Multi-unit Operation Management
- Communication Skills
- Budget Administration
- Team Leadership
- Relationship Building
- Employee Scheduling
- Dealership management
- Change Implementation
- Employee Development
- Departmental Operations Management
Languages
Spanish
Professional
English
Professional
Timeline
Operations Manager
Environment Control
01.2019 - 09.2024
Project Manager
Merchants Building Maintenance
11.2018 - 11.2019
Janitorial Worker
Able Services
06.2010 - 11.2020
John A. Rowland High School