Jose Gonzalez
Brownsville,TX
Summary
Dedicated and motivated professional with a proven track record of meeting goals and providing outstanding customer service. Consistently demonstrated commitment and reliability over a successful 13-year career in customer service and technical support.
Overview
25
25
years of professional experience
Work History
Radiological Technologist
Valley Baptist Medical Center
Brownsville, TX
02.2017 - Current
- Perform various Radiologic Exams on patients using Computerized and Digital systems, including Digital portable units and C-Arm units
- Make proper notations and catalog exams, as well as charge exams after completion
- Assist in Fluoroscopy Exams
- Provide quality patient care by relating and showing empathy to all patients, and ensuring their needs have been met
Customer Service Representative
Maximus
Brownsville, TX
09.2014 - 12.2014
- Answer any inquiries the consumer may have regarding the Affordable Care Act and the Health Insurance Marketplace
- Assist consumers in selecting Health Care plans that best fit their needs based on information they provide, as well as assist them in the enrollment process
Customer Care Associate
Convergys Corporation
Brownsville, TX
09.1999 - 09.2012
- Confer with customers to provide information on services and set up accounts
- Keep records of customer interactions and transactions, recording details of inquiries, complaints or comments as well as actions taken to resolve any issues
- Determine charges for services requested, collect payments and make payment arrangements
- Scheduled appointments for customers
- Provide support to other customer care associates in resolving customer issues
Education
Associate’s Degree - Radiologic Technology
Texas Southmost College
Brownsville, TXHigh School -
Gladys Porter High School
Brownsville, TXSkills
- Active Learning
- Computing Skills
- Time management
- Dedicated to process management
- Active Listening
- Self-Motivated
Languages
Spanish
Native or Bilingual
Timeline
Radiological Technologist
Valley Baptist Medical Center
02.2017 - Current
Customer Service Representative
Maximus
09.2014 - 12.2014
Customer Care Associate
Convergys Corporation
09.1999 - 09.2012
Associate’s Degree - Radiologic Technology
Texas Southmost College
High School -
Gladys Porter High School