Jaimelynn Fridal
Eugene
Summary
Diligent, responsible, versatile Clerk and Casier with an exceptional reputation of running smooth accurate registers, balancing productivity, and maintaining cleanliness. Determined to facilitate a friendly environment to heighten customer loyalty to drive business. Reliable experience in cash handling, bookkeeping, team success, and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Crew Member, Shift Manager
Mc Donald's
04.2016 - 02.2021
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Conducted regular performance evaluations for crew members, offering constructive feedback and setting attainable goals for improvement.
- Increased customer satisfaction by consistently providing friendly, attentive service to all patrons.
- Maintained store cleanliness and organization, contributing to an overall inviting atmosphere for customers.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
- Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
- Assisted in the training and onboarding of new employees, equipping them with the necessary skills for success in their roles.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Shift Manager
Arby’s
02.2020 - 09.2020
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team
- Supervised employees and oversaw quality compliance with company standards for food and services
- Trained backup associates and led crew members in managing operations of the storefront
- Assisted the management team in developing and creating a welcoming atmosphere for crew members to voice complaints
- Handled portion control activities according to specified instructions provided by the chef
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Operated cash register to record transactions accurately and efficiently
- Maintained current knowledge of store promotions and highlighted sales to customers
- Checked on dining areas frequently to clean up spills, wipe down tables, and restock stations
Graveyard Cashier/Gas Station Clerk
Arco/ampm
01.2015 - 09.2019
- Facilitated sales of services and goods
- Built trustful relationships with customers to encourage return visits
- Maintained inventory of all saleable items
- Answered questions about store policies and addressed customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Worked flexible schedule and extra shifts to meet business needs
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked identification for proof-of-age for alcohol and tobacco sales
- Operated cash register to record transactions accurately and efficiently
- Conducted inventory counts by adding each item in stock and documenting in the computer system
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Reduced customer wait times by quickly operating customer window and sales register
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food-borne illness
Education
GED -
Lane Community College
Eugene, OR06.2007
Skills
- Business development and planning
- Order management
- Safe Food Handling
- Reliable and Responsible
- Price Identification
- Operating cash register
- Customer service focus
- Cleanliness and hygiene
- Employee training
- Money handling
- Workplace safety
Timeline
Shift Manager
Arby’s
02.2020 - 09.2020
Crew Member, Shift Manager
Mc Donald's
04.2016 - 02.2021
Graveyard Cashier/Gas Station Clerk
Arco/ampm
01.2015 - 09.2019
GED -
Lane Community College
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