Jose Gonzalez
Ontario,CA
Summary
Highly driven Operations Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
17
17
years of professional experience
Work History
Project Manager At Santa Anita Mall
Intela services
Arcadia, California
01.2025 - 04.2025
- Facilitated resolution of conflicts between team members when necessary.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Identified project needs by reviewing project objectives and schedules.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Modified project plans when needed to better align with organizational objectives.
- Built and established strong partnerships with teams, vendors and contractors.
- Prepared cost estimates for projects of varying sizes.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Provided guidance to team members regarding tasks assigned to them.
- Managed multiple projects with competing deadlines simultaneously.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Led meetings with internal team members, consultants and contractors.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
Route Sales Person
Instep management
Ontario, California
12.2024 - 01.2025
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Produced sales documents, finalized deals and filed records.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Recruited, hired and trained new hires to optimize profitability.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Assisted customers in selecting appropriate products or services for their needs.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Acquired new customers and identified unique needs to deliver relevant products.
- Developed key customer relationships to increase sales.
- Gathered data on competitors' pricing, products, and promotional activities.
Operations Manager
Enviromental Control
Brea, California
01.2019 - 10.2024
- Coordinated training activities for employees to ensure compliance with company policies and procedures
- Created a positive work environment by developing team building activities that encouraged collaboration among departments
- Resolved customer complaints quickly while maintaining high quality standards of service delivery
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals
- Conducted regular meetings with senior management team to review progress against established objectives
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization
- Trained employees on duties, policies and procedures
- Created schedules and monitored payroll to remain within budget
- Supervised employees through planning, assignments and direction
- Administered employee discipline through verbal and written warnings
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems
- Prepared staff work schedules and assigned team members to specific duties
- Delegated work to staff, setting priorities and goals
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Formed and sustained strategic relationships with clients
- Directed or coordinated financial or budget activities to fund operations and maximize investments
- Established and maintained effective communication with staff members to ensure efficient operations
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Over saw multiple clinics for City Of Hope throughout various counties.
Night Delivery Courier
Madden Corporation
Ontario, CA
11.2018 - 01.2019
- Maintained accurate records of deliveries and customer authorizations and communicated delays or issues.
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Performed routine air and fluid checks and refueling for vehicles.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Performed routine vehicle inspections before and after each shift to ensure operational safety.
- Followed all safety regulations and traffic laws during delivery operations.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Checked and secured package loads before deliveries.
Project Manager At Westminster Mall
Merchants Building Maintenance
Wesminster Mall, California
10.2017 - 12.2018
- Monitored staff performance and provided feedback to ensure quality customer service
- Ensured compliance with safety regulations, company policies, and procedures
- Trained new employees on job duties and company policies
- Resolved customer complaints in a professional manner
- Created schedules for staff members according to business needs
- Maintained inventory levels by ordering supplies as needed
- Developed strategies to increase customer satisfaction ratings
- Managed payroll records for accurate tracking of hours worked by staff members
- Performed administrative tasks such as filing documents or preparing reports
- Established and enforced clear goals to keep employees working collaboratively
- Provided ongoing training to address staff needs
- Coordinated employee schedules according to shift changes and availability
- Delegated work to staff, setting priorities and goals
- Recruited and trained new employees to meet job requirements
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Resolved customer inquiries and complaints requiring management-level escalation
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Assigned work and monitored performance of project personnel
- Developed and maintained project plans, timelines, and budgets.
Security Officer
KAM Security
Anaheim, California
10.2017 - 02.2018
- Maintained accurate logs of all security related activities.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Completed incident reports to record security or loss prevention incidents.
- Adhered to post orders while maintaining a visible presence around the property.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored security cameras to identify and respond to suspicious activity.
- Searched individuals and baggage for weapons and other prohibited items.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Confirmed visitor identification prior to granting entry into the building.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Day Account Supervisor- Bella Terra
Able Services
Santa Ana, California
01.2016 - 10.2017
- Sweep, mop, and buff floors in all areas of the building
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors
- Empty trash cans and replace liners as needed
- Dust furniture and wipe down surfaces throughout the facility
- Vacuum carpets in offices, hallways, lobbies, stairwells
- Maintain janitorial closets in a neat and organized manner
- Restock supplies such as toilet paper, paper towels, soap dispensers
- Inspect for any safety hazards or maintenance issues that need attention
- Clean windowsills and window coverings when necessary
- Assist with special projects or deep cleaning tasks as requested
- Disinfect door handles and light switches on a daily basis
- Transport waste to designated disposal area according to regulations
- Mix various cleaning solutions according to instructions for specific tasks
- Set up chairs and tables for events or meetings as required by management
- Ensure all equipment is properly stored at the end of each shift
- Maintain safety protocols while operating machinery such as floor buffers
- Keep records of janitorial supplies used to inform restocking needs
- Respond quickly to spills or messes in order to minimize damage
- Perform minor repairs around the facility such as replacing light bulbs
- Follow established procedures for proper chemical use and storage
- Ensure hazardous materials are disposed of correctly per regulations
- Gathered and emptied trash cans and disposed of bags
- Sanitized and deep cleaned bathroom floors and surfaces
- Dusted and wiped furniture and fixtures
- Stored, used and disposed of cleaning chemicals and supplies
- Followed strict schedules, cleaning according to facility usage and room availability
- Monitored cleaning supply levels and requested reordering when inventory ran low
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing
- Swept and power washed outside building to keep sidewalks and parking lot clean
- Reported interior and exterior maintenance needs to managers
- Recorded routine inspection and maintenance activities
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Wet and spot mopped to clean floors and other surfaces in public corridors
- Kept building interiors appealing with routine deep cleaning of high-traffic areas
- Discarded cardboard boxes and trash in compactors and balers
- Checked and stocked inventory throughout facility to meet expected demands
- Moved equipment and furniture to thoroughly clean space
- Operated industrial cleaning equipment to quickly complete custodial tasks
- Maintained accountability for building keys, master keys and access cards
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries
- Notified building managers about needed repairs to maintain public safety
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions
- Set up and removed furniture, equipment and supplies required for meetings and special events
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor
- Stripped, sealed, finished and polished floors to maintain longevity and health
- Performed landscaping tasks and removed litter to maintain grounds
- Cleaned building floors by sweeping, mopping or vacuuming
- Serviced, cleaned and restocked restrooms
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors
- Kept business entrances clean, tidy and professional in appearance
- Dusted furniture, machines or equipment
- Checked inventory for required supplies and made lists for needed cleaning products
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks
- Polished windows, glass partitions or mirrors using sponges or squeegees
- Followed company uniform, performance and security policies with every job
- Followed safety processes for all manual and electric cleaning equipment
- Mixed water and detergents or acids to prepare cleaning solutions
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians
- Completed routine maintenance checks, notifying management of needed repairs
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures
- Stripped, sealed and polished floors
- Requisitioned supplies or equipment for cleaning and maintenance duties
- Moved furniture, equipment or supplies manually or with hand trucks
- Notified managers of repair needs or additions to building operating systems
- Monitored building security and safety by locking doors or avoiding hazards
- Steam-cleaned or shampooed carpets
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers
Night Account Supervisor
Able Services
Cerritos, California
01.2015 - 01.2016
- Directed and supervised staff performance.
- Managed multiple accounts and projects fostering positive client interaction to communicate project plans and up-to-date status.
- Resolved client issues in a timely manner by providing creative solutions.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Assisted in developing budgets and assessing long-term financial objectives for accounts.
- Lock and secure doors of the property.
- Supervise janitors and made sure offices were cleaned.
Night Supervisor
Able Services
Irvine, California
01.2011 - 01.2015
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Handled inventorying responsibilities.
- Collaborated with team members to improve performance and implement training updates.
- Issued disciplinary action as necessary when dealing with employee misconduct or rule violations.
- Supervised staff members to ensure compliance with safety regulations and policies.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Actively participated in management meetings discussing updates on current projects and initiatives.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
Day Porter, Janitor, Floor Technician
Able Services
Irwindale , CA
01.2008 - 01.2011
- Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
- Arranged and removed furniture to prepare facilities for events.
- Sanitized frequented areas and equipment using approved supplies.
- Cleaned various work areas by mopping, vacuuming and polishing mirrors.
- Tracked and documented completed duties.
- Received deliveries via freight elevator, moving to appropriate locations within building.
- Clean mirrors and glass surfaces using appropriate cleaning materials; apply protective coatings to preserve shine.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Assist with move-in and move-out activities by preparing rooms for occupancy or removal of old furniture items.
- Sweep, mop, and buff floors; vacuum carpets and rugs; shampoo carpets and upholstery; clean restrooms, lobbies, hallways, stairwells, elevators, walkways; empty trash receptacles.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Dust furniture and fixtures; polish metalwork on doors and hardware; replace air fresheners and deodorizers.
- Cleaned common areas following established schedules and prescribed methods.
- Provide emergency cleaning services for spills caused by guests or visitors in public areas of the facility.
- Wash walls to remove dirt buildup or scuffs from the surface of the wall; strip wax off floors when necessary.
- Inspect all areas for safety hazards before beginning work duties such as frayed carpet edges or loose tiles on the flooring surface.
- Secured buildings by locking rooms and main entrance doors and setting alarms.
- Remove gum or other debris from flooring surfaces using steam cleaner or other specialized tools.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
Education
GED -
John A Rowland High School
Rowland Heights, CA07-2010
Skills
- Distribution Management
- Advertising and marketing
- Business Development
- P&L Management
- Branding
- Customer Retention
- Customer Relationship Management
- Operations Oversight
- Account Management
- Schedule Management
- Project Management
- Staff Supervision
- Operations Management
- Bilingual
- Interpersonal Skills
- Customer Relations
- Time and Resource Optimization
- Team training and development
- Facility Management
- Multi-unit Operation Management
- Communication Skills
- Budget Administration
- Team Leadership
- Relationship Building
- Employee Scheduling
- Dealership management
- Change Implementation
- Employee Development
- Departmental Operations Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Project Manager At Santa Anita Mall
Intela services
01.2025 - 04.2025
Route Sales Person
Instep management
12.2024 - 01.2025
Operations Manager
Enviromental Control
01.2019 - 10.2024
Night Delivery Courier
Madden Corporation
11.2018 - 01.2019
Project Manager At Westminster Mall
Merchants Building Maintenance
10.2017 - 12.2018
Security Officer
KAM Security
10.2017 - 02.2018
Day Account Supervisor- Bella Terra
Able Services
01.2016 - 10.2017
Night Account Supervisor
Able Services
01.2015 - 01.2016
Night Supervisor
Able Services
01.2011 - 01.2015
Day Porter, Janitor, Floor Technician
Able Services
01.2008 - 01.2011
GED -
John A Rowland High School
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