Jose Gonzalez
Las Vegas
Summary
10+ years of progressive experience in retail. Highly skilled in providing excellent customer service. Excellent organizational and analytical ability Fluent using software like Microsoft Office Working understanding and experience in building clientele base. Fast learner/teachable regarding company policies and procedures Strong multitasker that can prioritize responsibilities and meet deadlines/goals. Able to deescalate concerns and provide amicable solutions, in person and over the phone.
Overview
11
11
years of professional experience
Work History
Supervisor
Wunderkind
03.2024 - 04.2025
- Created a client book valued at over 1 million dollars.
- Educated and provided information to the customers about numerous quiet luxury brands like: The Row, Pucci, Tom Ford, Manolo etc.
- Operations
- Event planning
- Assisted with general opening and closing procedures.
- Greeted customers, observed their needs, and provided solutions.
- Manager: Patricia Villanueva. Telephone: 805-637-9588
Client Advisor/Retail Keyholder
Alexander McQueen
08.2023 - 11.2024
- Assisted with general opening and closing procedures.
- Greeted customers, observed their needs, and provided solutions.
- Help customers with transactions/returns/shipping procedures both in the office and over the phone.
- Managing & capturing clientele growth
- Manager: Mina Sayar. Telephone: 702-906-7029.
Assistant Store Manager
Maceoo
01.2022 - 05.2022
- Setting & achieving monthly & yearly store goals
- Training & hiring team
- Visual Merchandising
- Operations
- Event planning
- Managing & capturing clientele growth
Client Advisor/Retail Keyholder
Versace
05.2018 - 01.2022
- Provide customer service in ready to wear knowledge & fashion jewelry
- Managing & capturing clientele growth
- One-million-dollar clientele book
- Achieving company monthly goal
- Operation of check out software and provide customer service through phone calls.
Stylist
Stitched
04.2014 - 05.2018
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Education
B.A. - Fashion & Retail Management
The Art Institute of Las Vegas
06.2013
Skills
- Highly adaptable
- Ability to operate an electronic checkout system and make/verify changes/charges
- Strong interpersonal skills
- Fluent in English and Spanish
- Expertise in Visual Merchandising and Store Operations
- Strong interpersonal skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Wunderkind
03.2024 - 04.2025
Client Advisor/Retail Keyholder
Alexander McQueen
08.2023 - 11.2024
Assistant Store Manager
Maceoo
01.2022 - 05.2022
Client Advisor/Retail Keyholder
Versace
05.2018 - 01.2022
Stylist
Stitched
04.2014 - 05.2018
B.A. - Fashion & Retail Management
The Art Institute of Las Vegas
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