Jose G. Soto
Grand Prairie,Tx
Summary
Water utility professional with over eighteen years of experience in meter services, water distribution operations, large-meter installation, construction inspection, and field leadership for the City of Arlington. Proven ability to reduce water loss, support accurate billing, strengthen customer service, and lead crews in safe, efficient operations. Skilled in AMI systems, Enquesta, Service Link, Metron WaterScope, Flexnet, large-meter installation, leak investigations, and cross-departmental coordination. Holds Class B Water Distribution, Class III Wastewater Collection, CDL, Supervisor Series training, and serves as an ELDT certified trainer. Proactive Crew Chief ready to take on any task with a hardworking and resourceful mindset. Always looking for ways to improve team and business success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Meter Services Crew Chief
City of Arlington
02.2025 - Current
- Assist in supervising meter crews to ensure accurate, safe, and efficient field operations.
- Conduct and oversee large-meter installation, leak investigations, meter diagnostics, and accuracy verification.
- Manage meter operations, maintain accuracy test data, prepare scrap meters, and oversee inventory.
- Generate, complete, and review work orders, ensuring all tasks meet quality expectations and follow all standard operating procedures.
- Direct repairs to malfunctioning large meters, and service components.
- Address customer issues involving high consumption, leaks, and meter performance, supporting billing accuracy and customer satisfaction.
- Train, mentor, and evaluate crew members to enhance skills, safety compliance, and operational readiness.
Public Works Inspector
City of Arlington
08.2022 - 02.2025
- Inspected construction sites to ensure adherence to plans, specifications, safety standards, and municipal requirements.
- Investigated citizen complaints related to public works and provided timely resolutions.
- Conducted materials testing (soil, concrete, asphalt) for quality assurance.
- Reviewed construction plans, blueprints, and technical designs for regulatory compliance.
- Monitored contractor performance and reported deviations to engineers and supervisors.
- Documented inspection results and maintained accurate records in city systems.
- Coordinated with contractors, utility companies, and engineers to ensure project success.
Meter Services Worker / Meter Services Leader
City of Arlington
07.2007 - 08.2022
- Led meter service operations including installation, testing, troubleshooting, and replacement of residential and commercial meters.
- Managed large-scale meter installation and replacement projects at major sites such as Globe Life Field and GM Assembly Plant.
- Investigated abnormal consumption, leak concerns, and meter performance issues to support accurate billing.
- Maintained accurate daily meter records, GPS location updates, and customer interaction documentation.
- Coordinated meter access, communicated with residents and property managers, and resolved customer issues.
- Ordered equipment, parts, and tools, and performed routine equipment maintenance.
- Collaborated across departments to support operational needs and ensure timely completion of routes and field tasks.
- Trained new employees on operational procedures and equipment usage to promote safety and efficiency.
- Oversaw inventory management for tools and materials, ensuring availability for timely project execution.
- Monitored project progress and reported updates to supervisors, facilitating effective communication within teams.
- Worked fast to complete tasks and meet daily deadlines.
Education
High School -
South Grand Prairie High School
Grand Prairie, Texas01.1997
Skills
- Customer-focused service & issue resolution
- Meter service operations & AMI technologies
- Leak investigation
- Crew supervision, training & evaluation
- Work order generation, and completion
- Field operations planning & workflow management
- Regulatory compliance & safety practices
- Technical reporting & documentation
- Inventory and shop coordination
- Bilingual: English (native), Spanish (fluent)
Certification
- Class B Water Distribution Operator License
- Class III Wastewater Collection License
- Commercial Driver’s License with endorsements
- Supervisor Series Certification
- ELDT Certified Trainer
Languages
English — Native
Spanish — Fluent
Timeline
Meter Services Crew Chief
City of Arlington
02.2025 - Current
Public Works Inspector
City of Arlington
08.2022 - 02.2025
Meter Services Worker / Meter Services Leader
City of Arlington
07.2007 - 08.2022
High School -
South Grand Prairie High School