Jose Guadarrama
Bakersfield,CA
Summary
Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills. Team Leader experienced in directing the activities of workgroups. Adept at developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bank Guard
G4S Secure Solutions / Allied Universal Security Services
Bakersfield, CA
02.2007 - Current
- Positioned as primary liaison to streamline operations of multiple lines of business within organization
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base
- Understood each target customer's business model, mapped out organization and identified unique technology needs
- Resolved complaints and issues involving both guests and employees
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
Desk Clerk
Frias Private Security
Delano, CA
12.2018 - 02.2021
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader
- Scheduled employees shifts, taking into account customer traffic and employee strengths
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Met with customers and prospective business partners to explore new markets, technology and innovation strategy
- Modeled exceptional customer service and ensured associates understood direct link of revenue growth and customer loyalty cultivation techniques
Security Officer
Trans-West Security
Bakersfield, CA
10.2004 - 03.2005
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies weekly
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Participated in staff meetings, special events and professional development activities
- Checked identification of all persons entering and exiting facility
Education
High School Diploma -
Shafter High School
Shafter, CA06-2003
Skills
- Customer service
- Effective leader
- Client account management
- Scheduling
- Staff training/development
- Relationship development
- Policy and procedure improvements
Certification
- Driver License #D1155195 ext 2/7/27
- Guard Card # G1456891
- Firearm Permit # 338552
- Baton Permit # 138561
- Pepper Spray / Tear Gas # P708867
- CPR / AED / Frist-Aid # 255411326736
- Post Orders & Assignments / Handling Difficult People # PODHP-032105-1
Timeline
Desk Clerk
Frias Private Security
12.2018 - 02.2021
Bank Guard
G4S Secure Solutions / Allied Universal Security Services
02.2007 - Current
Security Officer
Trans-West Security
10.2004 - 03.2005
High School Diploma -
Shafter High School