Jose Guerra

• Deliver high-quality customer service by handling inquiries via phone, email, and chat in a professional and timely manner.
• Address and resolve customer complaints or issues, ensuring satisfaction and adherence to company policies.
• Manage a high volume of inbound and outbound calls, documenting interactions in the CRM system accurately.
• Input customer information and details of each interaction efficiently into the company database.
• Analyze customer needs to recommend solutions, provide accurate information, and escalate complex cases when necessary.
• Follow strict guidelines to ensure compliance with company protocols, confidentiality, and applicable regulations.

Operated Sitdown , Stand up , Reach lift and Cherry Picker and also EPJ.

Did replenishments, shipping and receiving. Inventory as well.

I strictly only did sitdown forklift. I would only do receiving and stock your warehouse make sure everything is well organized

• I worked for a pallet company & operated the sit-down forklift.
• I was the forklift operating manager.
• Loaded & unloaded, organized.