Jose Gutierrez
El Paso,TX
Summary
Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Field Appraiser
Sedgwick Claim Management
02.2022 - Current
- Accurately estimated parts and labor for over repairs.
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Created detailed assessments of damages to property and vehicles.
- Assessed complex claims and accurately determined value of damages.
Auto Body Shop Manager
My Car Bodyshop
04.2020 - 05.2023
- Stocked shop with equipment, parts and other resources to promote timely service.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
Customer Service Representative
GC Services
01.2018 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Server
Applebee's Neighborhood Grill & Bar
01.2017 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
GED -
David L. Carrasco Job Corps Center
El Paso, TX11.2016
Skills
- Report Writing
- Critical Thinking
- Time Management
- Teamwork Abilities
- Data Collection
- Valuation Methods
- Customer Service
- Problem Solving
- Auto Damage Appraisal
- Call Management
- Account Updating
- Appointment Scheduling
- Data Entry
- Microsoft Office Suite
- Microsoft PowerPoint
Timeline
Field Appraiser
Sedgwick Claim Management
02.2022 - Current
Auto Body Shop Manager
My Car Bodyshop
04.2020 - 05.2023
Customer Service Representative
GC Services
01.2018 - 04.2020
Server
Applebee's Neighborhood Grill & Bar
01.2017 - 12.2018
GED -
David L. Carrasco Job Corps Center
Similar Profiles
Sienna YaghiSienna Yaghi
Receptionist & Booking Co-Ordinator at Crash Claim Accident ManagementReceptionist & Booking Co-Ordinator at Crash Claim Accident Management
Ruben Israel SanchezRuben Israel Sanchez
Case Manager II, Delivery Teams at Claim Management Inc.Case Manager II, Delivery Teams at Claim Management Inc.
Sienna YaghiSienna Yaghi
Receptionist Administrator at Crash Claim Accident ManagementReceptionist Administrator at Crash Claim Accident Management