JOSE GUTIERREZ
El Paso
Summary
Results-oriented sales manager known for optimizing sales strategies and enhancing customer satisfaction. Expertise in analyzing market trends to drive growth and develop competitive advantages.
Overview
17
17
years of professional experience
Work History
Sales Associate
Border International
El Paso
12.2016 - Current
- Assisted customers with product selection and inquiries.
- Processed sales transactions using point-of-sale systems.
- Provided excellent customer service to enhance shopping experience.
- Participated in team meetings to discuss sales strategies and promotions.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Placed special orders or called other stores to find desired items.
Sales Manager
Mack Massey Sunland Park-chrysler-jeep-dodge
El Paso
02.2009 - 02.2015
- Led sales team to achieve monthly targets and enhance customer engagement.
- Developed training programs for new sales staff to improve product knowledge.
- Analyzed market trends to adjust sales strategies and increase competitiveness.
- Coordinated promotional events to boost dealership visibility and attract potential buyers.
- Managed inventory levels to ensure availability of popular vehicle models.
- Oversaw customer service operations to ensure satisfaction and repeat business.
- Implemented CRM tools for tracking leads and optimizing follow-up processes.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Supported sales team members to drive growth and development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
Business Administration And Management
ONEIDA
New York, NY01-1987
Skills
- Sales strategies
- Customer relationship management
- Point-of-sale systems
- Sales performance tracking
- Product knowledge
- Market analysis
Languages
Spanish
Professional
Timeline
Sales Associate
Border International
12.2016 - Current
Sales Manager
Mack Massey Sunland Park-chrysler-jeep-dodge
02.2009 - 02.2015
Business Administration And Management
ONEIDA