Jose Guzman
Joliet,IL
Summary
Successful Automotive Sales Associate specializing in consulting with customers with unique backgrounds to uncover and meet diverse needs. Resourceful, hardworking and reliable team player.
Overview
9
9
years of professional experience
Work History
Assistant Manager - Finance
Hawk Volkswagen of Joliet
Joliet, IL
05.2023 - 04.2024
- Adhered to standards of quality and service and industry regulations.
- Followed up with customers to build long-term relationships and successful referrals.
- Responded to inquiries from potential customers via email and telephone.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Managed sales negotiations and financing options.
- Educated customers about sales processes, warranty requirements and service standards.
Sale's Representative
Hawk Volkswagen of Joliet
Joliet, IL
11.2016 - 04.2024
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Porter
Hawk Volkswagen of Joliet
Joliet, IL
08.2015 - 11.2016
- Cleaned, waxed and polished vehicles using buffers, polishes and other materials.
- Moved vehicles to designated parking areas as directed by management.
- Detail washed the exterior of vehicles using soft cloths, brushes, detergents and disinfectants.
- Dusted interiors of vehicles using vacuum cleaners or compressed air hoses.
- Inspected factory deliveries of new cars to prep for dealership stocking.
Education
High School Diploma -
Joliet Central High School
Joliet05-2013
Skills
- Bilingual
- Goal-Oriented
- Self Motivation
- Organizational Skills
- Relationship Building
- Professionalism
- Multitasking
- Negotiation Strengths
- Friendly And Enthusiastic
- Good Communication
- Willing To Learn
- Hardworking and Responsible
- Knowledge of VinSolutions system
- Knowledge of CRM systems
VW Master Sales Certified
- Maintained high customer satisfaction ratings as well as Top product knowledge as required by manufacturer.
Timeline
Assistant Manager - Finance
Hawk Volkswagen of Joliet
05.2023 - 04.2024
Sale's Representative
Hawk Volkswagen of Joliet
11.2016 - 04.2024
Porter
Hawk Volkswagen of Joliet
08.2015 - 11.2016
High School Diploma -
Joliet Central High School
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