Jose Guzman
Anaheim,CA
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Store Manager
Starbuck Coffee
Irvine
05.2022 - Current
- Resolved customer complaints in a timely manner.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
Manager
Wingstop
Anaheim, CA
07.2021 - 06.2024
- Supervised daily operations of the kitchen staff to ensure efficient workflow.
- Handled customer complaints regarding food quality or service promptly and professionally.
- Created weekly schedules for kitchen staff to ensure adequate coverage during peak hours.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Maintained detailed records of sales transactions and daily shift reports.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Facility Manager
Cornelia Connelly School
Anaheim, CA
03.2017 - 05.2021
- Inspected buildings regularly to identify potential risks or hazards that may affect employee safety.
- Developed and implemented preventive maintenance programs for facility infrastructure components.
- Supervised personnel responsible for maintaining groundskeeping activities at the facility.
- Planned and coordinated the maintenance of facility equipment and systems.
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
- Conducted regular inspections of facilities to ensure safe working conditions.
- Maintained records relating to all aspects of facilities management including financial data.
- Prepared and submitted reports on facility operations, including budget updates.
Education
Some College (No Degree) - Automotive Engineering Technology
Santa Ana College
Santa Ana, CASkills
- Team Development
- Shift Scheduling
- Payroll Management
- Budget Administration
- Friendly and Positive
- Multitasking and Organization
- Leadership Development
- Recruitment and hiring
- Problem-Solving
Timeline
Store Manager
Starbuck Coffee
05.2022 - Current
Manager
Wingstop
07.2021 - 06.2024
Facility Manager
Cornelia Connelly School
03.2017 - 05.2021
Some College (No Degree) - Automotive Engineering Technology
Santa Ana College
Similar Profiles
MUHAMMD IZHAM HABIBULLAH BIN ZAHIDMUHAMMD IZHAM HABIBULLAH BIN ZAHID
Barista at Starbuck CoffeeBarista at Starbuck Coffee
Brooke KucelBrooke Kucel
Barista/Shift Leader at Starbuck CoffeeBarista/Shift Leader at Starbuck Coffee
Danielle KaminskyDanielle Kaminsky
Barista at Starbuck CoffeeBarista at Starbuck Coffee