Jose Guzman
Chicago,IL
Summary
Highly qualified Private Investigative Manager with more than 4 years of industry experience committed to independently conducting investigations, and training staff on the most recent trends and related investigation techniques and intelligence. Recognized for maintaining detailed familiarity with the requirements of company policies, government regulations, and client requirements. Specialize in collecting evidence and testifying in court, interviewing informants, processing crime scenes, performing surveillance, and recording all physical information about suspects. Possesses excellent interpersonal skills, and is capable of resolving multiple, and complex issues coupled with motivating junior subordinates to peak performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring positive attitude and commitment to continuous learning and growth. Professional and prepared security professional with strong emphasis on safety and risk management. Skilled in surveillance, threat assessment, and emergency response. Strong focus on team collaboration and achieving results. Reliable, adaptable, and always ready to meet changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Aviation Security Sergeant
City of Chicago-Department of Aviation
O'Hare International Airport
09.2024 - Current
- Assign and monitor the work of Aviation Security Officers to ensure maximum coverage of airport grounds, roadways, terminals and facilities and to cover emergency situations and special events
- Patrol airport terminal areas and perimeter and identify improper activities and irregularities in order to provide security and customer service to the public
- Contact the Chicago Police Department to arrange for the transfer, transporting and processing of detained individuals
- Participates in issuing general security instructions to airlines and airport tenants and assist in coordinating special security matters with the Chicago Police Department
- Conduct and supervise patrols and security checks to ensure are in accordance with Transportation Security Administration (TSA), Federal Aviation Administration (FAA) and Airport Emergency Plan (AEP) security programs and regulations
- Monitor access to restricted and secured areas, including the verification and validation of identification badges of individuals at designated checkpoints
- Observe vehicles and check vehicle information including proper signage, stickers and license plates to ensure vehicles are authorized prior to allowing access to the airfield and other restricted areas
- Issue citations for traffic violations on the airfield and secure area airport roadways, and non-traffic citations for security violations including failure to display identification badges by airport personnel
- Conduct pat down searches of detained individuals found violating or suspected of violating city, state and federal laws, as required
- Administer first aid and cardiopulmonary resuscitation (CPR) and use Automated External Defibrillator (AED) equipment as required
- Drive/operate security vehicles and use radios to maintain communications in the performance of duties
- Prepare and review incident/security check/inspection reports and update and maintain work activity logs and administrative reports
- Evaluate work performance of Aviation Security Officers and make preliminary recommendations for discipline
- Train and coordinate training for Aviation Security Officers
- Attend meetings with departmental staff and airport tenants and serve as liaison with law enforcement agencies, as required
- Testify at judicial proceedings and administrative hearings
Aviation Security Officer
City of Chicago Department Aviation Security
Chicago, IL
12.2023 - 08.2024
- Patrol airport terminals areas, grounds, and perimeter to ensure secure areas are secured
- Monitor access to restricted and secured areas, station at designated checkpoints to check and verify, and validate identification of badges of individuals
- Issues citations for traffic violations on the airfield and on the airfield and airport roadways, and non-traffic citations for security violations
- Detain individuals found violating or suspected of violating city, state, and federal laws
- Prepare reports documenting incidents and irregularities and maintains daily work
- Testifies at judicial proceedings and administration hearings
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Assisted in the prevention of unauthorized access to restricted areas through effective implementation of access control procedures.
- Conducted random patrols around airport premises, identifying suspicious activities and reporting them promptly to supervisors for further action.
- Improved overall airport safety by promptly addressing any security-related concerns raised by staff or passengers.
- Maintained accurate records of daily activities, incidents, and noteworthy observations for submission to management for review.
- Collaborated with cross-functional teams during large-scale events at the airport, ensuring seamless coordination of security measures to maintain a safe environment for all attendees.
- Participated in continuous professional development opportunities to stay updated on industry trends and advancements in security technology.
- Utilized strong communication skills when interacting with travelers from diverse cultural backgrounds, facilitating a smooth screening process.
- Demonstrated excellent decision-making abilities when faced with potentially dangerous situations, determining the most appropriate course of action to ensure safety.
- Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
- Assisted in coordinating evacuation efforts during emergency situations, ensuring the safe exit of all individuals from affected areas.
- Completed comprehensive training programs on aviation security regulations, principles, and best practices, increasing proficiency in job responsibilities.
- Provided exceptional customer service while enforcing strict adherence to aviation security protocols, earning positive feedback from both passengers and colleagues.
- Prevented unauthorized items from entering secure areas by performing meticulous hand searches on selected luggage pieces when necessary.
- Participated in regular emergency response drills to remain prepared for potential incidents like bomb threats or hijackings.
- Conducted training sessions for new hires on aviation security policies and procedures, fostering a culture of vigilance and teamwork among staff members.
- Contributed to the development of new security measures through active participation in team meetings and brainstorming sessions.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Performed pat-downs to look for unauthorized materials and weapons.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Manually screened aviation workers unable to pass through metal detectors or who triggered alarms.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Safeguarded transportation operations at commercial airports and railway stations.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Process Server (Part-Time)
Proof Process Serving
Chicago, IL
03.2020 - Current
- Severe court orders and processes, such as summons and subpoenas
- Construct innovative ways to locate clients by using resources such as telephone directories and state records
- Able to make decisions independently in regard to all aspects of general court work
- Draft correspondence, pleadings, stipulations, discovery, requests, and responses
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
- Strengthened relationships with clients through exceptional customer service and prompt responses to inquiries.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
- Improved communication with law firms by providing regular status updates on document delivery progress.
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
- Contributed to the growth of the process server business by consistently receiving positive feedback from clients, leading to increased referrals and repeat customers.
- Served as a reliable source of knowledge for clients regarding rules and regulations governing process serving activities within the jurisdictional area.
- Ensured compliance with state regulations through proper completion of affidavits and other required documentation.
- Enhanced organizational efficiency by updating internal databases with accurate information on completed services.
- Developed strong rapport with courthouse staff and local authorities, facilitating efficient coordination for legal requirements fulfillment.
- Reduced errors in paperwork by meticulously reviewing documents prior to service attempts.
- Demonstrated adaptability in meeting diverse client needs, effectively managing multiple assignments simultaneously.
- Utilized advanced technology tools for tracking cases, streamlining information management, and enhancing job performance capabilities.
- Expanded knowledge of local jurisdictions and court procedures, leading to increased success rates for process serving tasks.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Special Operations Supervisor Agent (Part-Time)
Global Elite Group
Chicago, IL
10.2017 - Current
- Provide support for Executive Protection teams and provide mobile transportation security during active operations
- VIP Meet and Escort VIP Clients within the terminal and airport to the destination
- TSA compliance screenings and support for VIP professional sports teams such as the NBA/NFL/NBL/NHL and more
- VIP security and airport support for the 2018/2019 Super Bowl for the Nation Foot League NFL
- VIP escorts from hotels/ ballparks/ stadium to airport and plane side
- High-value Cargo security of containers or palates of high value or high importance both stationary and mobile
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Increased airport security by conducting thorough passenger and luggage screenings.
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Improved overall safety with effective communication and collaboration among team members.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Led informative presentations to educate travelers about TSA policies and requirements prior to screenings.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Performed pat-downs to look for unauthorized materials and weapons.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Safeguarded transportation operations at commercial airports and railway stations.
Investigative Manager/Field Trainer/Claims Investigator III
G4S Compliance and Investigations
Chicago, IL
03.2018 - 10.2023
- Provide focused feedback loops for investigators and managers based on crisp performance and quality data
- Develop and drive the audit process including planning, fieldwork, investigative reporting, issue training, and compliance monitoring
- Interface with private investigators, law enforcement, witnesses, consultants, expert witnesses, etc
- With the goal of resolving cases, preserving evidence, and, if necessary, trial preparation
- Provide Filed Training of new hires in methods of surveillance investigations in accordance with company policy and procedures
- Search and retrieve any relevant documentation such as court records of police reports for incidents or accidents
- Conduct fact-finding as well as admission-seeking interviews as needed
- Perform third-party inquiries as necessary
- Develops and maintains relationships with international, federal, state, and local law enforcement agencies
- Assist in the preparation of cease-and-desist letters and other case correspondence and testimony, including declarations, affidavits, victim impact statements, case summaries, memos, depositions, trial testimony, etc
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collaborated with federal agencies on investigations.
- Interviewed and interrogated suspects.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Maintain a professional tone.
- Conducted interviews with witnesses and clients.
- Identified trends in criminal activities, allowing for proactive measures to be taken against future threats.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Conducted impartial investigations into complaints by employees.
- Carefully documented statements, observations, and evidentiary materials.
- Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
- Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
- Conducted comprehensive background checks, contributing to informed hiring decisions and improved workplace safety.
- Reduced case resolution times by implementing strategic investigative approaches and leveraging technology.
- Reviewed and updated investigative protocols, ensuring compliance with legal and ethical standards.
- Facilitated training sessions for junior investigators, elevating overall departmental skill levels and investigative techniques.
- Conducted surveillance operations to gather critical intelligence, leading to successful case resolutions.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Investigated individuals claiming disability to identify and document fraud.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
Custom Protection Officer
Cook County Juvenile Temporary Detention Center
IL
10.2014 - 10.2017
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both detainee'' well-being and facility security.
- Processed detainee by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of detainees from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Managed daily operations, including supervising detainee work details, meal distribution, and recreational activities.
- Conducted physical searches of detainees and premises in search of weapons and contraband.
- Transported detainees throughout facility and off-site to medical appointments and court appearances.
- Maintained a safe environment for detainees and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of detainees activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of detainees .
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained detainees during prisoner altercations using leverage holds and legal force.
- Created and maintained positive relationships with detainees to build rapport and trust.
- Enhanced detainees security by conducting regular cell checks and monitoring daily activities.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Processed detainees through appropriate identification and documentation processes as part of facility booking procedures.
- Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
- Ensured accurate record-keeping of all detainees information through meticulous documentation of incidents, infractions, or medical needs.
- Regularly conducted security and sanitation checks.
- Provided support to detainees by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Collaborated with medical staff to address detainees health concerns, coordinating care plans and monitoring progress as needed.
- Processed visitors and attorneys arriving to see detainees .
- Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Supervised and controlled behavior of 20 detainees.
- Provided counseling and guidance to detainees to boost wellbeing.
- Assisted in the preparation and execution of transport assignments, ensuring both detainees and officer safety during transfers to other facilities or court appearances.
Education
Bachelor of Science (B.Sc.) - Justice Administration
DeVry University
Chicago, IL01.2014
Skills
- Strong communication and interpersonal abilities
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Investigative skills
- Surveillance
- Fraud Investigations
- Incident management
- Recordkeeping
- Research skills
- Defensible Decision Making
- Staff training and development
- Evidence Collection
- Leadership skills
- Microsoft Project
- MS Office
Certification
- Private investigations
- K-9 handler Patrol Officer
- 20-hour basic security officer training course
- 20-hour FCC training course
- Certified in first aid/CPR/AED
Affiliation
Founding Member, Criminal Justice Club, DeVry University
Languages
Spanish
Full Professional
Timeline
Aviation Security Sergeant
City of Chicago-Department of Aviation
09.2024 - Current
Aviation Security Officer
City of Chicago Department Aviation Security
12.2023 - 08.2024
Process Server (Part-Time)
Proof Process Serving
03.2020 - Current
Investigative Manager/Field Trainer/Claims Investigator III
G4S Compliance and Investigations
03.2018 - 10.2023
Special Operations Supervisor Agent (Part-Time)
Global Elite Group
10.2017 - Current
Custom Protection Officer
Cook County Juvenile Temporary Detention Center
10.2014 - 10.2017
Bachelor of Science (B.Sc.) - Justice Administration
DeVry University