Jose Guzman
Woodbridge,VA
Summary
Business-minded Banker bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relationship Banker
Truist Bank
07.2022 - Current
- Developed and managed relationships with clients, offering customized banking solutions to meet their financial needs.
- Provided advice on a wide range of financial products, including savings, loans, mortgages, and investment services.
- Delivered exceptional customer service by maintaining ongoing client communication and addressing financial concerns.
- Consistently achieved sales goals through the acquisition of new clients and cross-selling banking products to existing customers.
- Worked collaboratively with branch management to enhance operational efficiency, drive growth, and help meet branch goals each quarter.
- Completed daily tasks such as contacting clients for financial reviews and ensuring consistent completion of Client Conversation Guides to further build client rapport.
- Identified and created opportunities for partners within the branch, including business insurance, premier banking, mortgages, loans, treasury services, and merchant services.
- Focused on deposit growth, bringing in over $2 million in new deposits during the year 2024.
- Supported clients with account maintenance, ensuring accurate and timely processing of requests.
- Maintained confidentiality of client information in line with regulatory requirements.
- Ensured branch safety by following security protocols and promoting a secure environment for clients and staff.
- Supported the team during high-volume and short-staffed periods by stepping in to assist on the teller line, while consistently meeting individual banker goals.
- Stepped in as acting manager during the manager's leave, overseeing daily operations, ensuring smooth branch functioning, and maintaining team productivity.
- Assisted the branch manager in conducting interviews and successfully hiring new bankers, contributing to team growth and branch performance.
Driver
Windows Catering
09.2019 - 12.2021
- Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs every morning.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Delivered goods and products to customers on time and in excellent condition.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Loaded and unloaded 10-18 vans daily.
- Received inventory when deliveries of products came in weekly.
- Supervised and trained new hires.
Sales and Service Representative/Personal Banker
Burke & Herbert Bank
04.2016 - 08.2019
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Created innovative financial solutions to meet customer needs and provide competitive edge
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Consistently ranked in top five for sales in district of over 50 bankers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Cashier
Dollar Tree
10.2014 - 01.2016
- Money handling, and customer service skills increased the most.
- Learned to count money quick at a fast pace.
- Learned different manners in which to handle a customer that wasn't satisfied.
- Always got compliments from customers for working at a fast pace and being polite with a great big smile.
- Helped managers count money at night when closing.
- Audited registers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Crew Member
Five Guys
09.2013 - 10.2014
- Operated Grill
- Learned to communicate with actual customers and learned to work at a fast pace, because the burger had to be done in less than 8 minutes.
- At times helped the manager count the money and had to be a leader to the new employees.
- Work pace and communication skills really developed with this job.
- Maintained clean, sanitized and well-organized food preparation zones.
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Processed payments and counted change to complete transactions.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Hayfield Secondary School
Alexandria, VASome College (No Degree) - General Studies
Northern Virginia Community College
Annandale, VASkills
- Accuracy
- Cross-selling products
- Financial advising
- Loans
- Teller background
- Multitasking Abilities
- Organizational skills
- Active listening
- Documentation
- Relationship building
- Adaptability
- Sales
- Customer rapport
- Relationship building and management
- Sales expertise
- Customer Service-oriented
- Proficient in Microsoft Office (Word, Powerpoint, Excel, Teams)
Accomplishments
- Achieved recognition as part of the "5 of 5" Club for the branch in 2024, consistently meeting all performance and sales targets throughout the year.
- Recognized as the top CCG (Client Conversation Guide) contributor in the Fairfax-Prince William area for the position, consistently leading the region in client engagement and relationship-building efforts
- Earned Customer Identification Program "CIP" Award in 2017 and 2018.
- Increased assets and net cash flow for branch.
- Successfully trained new tellers and bankers over months time period.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Notary Public
- NMLS
Timeline
Relationship Banker
Truist Bank
07.2022 - Current
Driver
Windows Catering
09.2019 - 12.2021
Sales and Service Representative/Personal Banker
Burke & Herbert Bank
04.2016 - 08.2019
Cashier
Dollar Tree
10.2014 - 01.2016
Crew Member
Five Guys
09.2013 - 10.2014
Some College (No Degree) - General Studies
Northern Virginia Community College
- Notary Public
- NMLS
High School Diploma -
Hayfield Secondary School
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