Jose Guzman

Maintaining mailing list by updating and adding subscribers

Authored, designed and disseminated departmental newsletter

Attended and reported on department events for newsletter

Supported departmental self-study evaluation process

Communicated with and supported departmental majors and minors

Communicated with and wrote profiles of departmental faculty and alumni

Managed departmental email communications

Created archive of historical syllabi and course curricula

Greet and assist museum visitors, providing a welcoming and informative first point of contact in both English and Spanish.

Deliver accurate information about current exhibitions, programs, and events to enhance the visitor experience.

Handle admissions, ticketing, and membership sales using POS systems; process payments and maintain accurate transaction records.

Maintain the cleanliness and organization of the lobby, front desk, and public spaces to ensure a professional and safe environment.

Support museum security and operations by monitoring visitor flow and enforcing museum policies respectfully and effectively.

Respond to visitor inquiries and resolve concerns.

• Greet customers promptly and courteously, creating a friendly and welcoming environment.
• Accurately processed customer orders and payments using POS systems.
• Handle cash, credit, and mobile transactions efficiently, ensuring correct change and proper receipt issuance.
• Maintain a clean and organized front counter, dining area, and beverage station in accordance with company hygiene standards.
• Assist with order accuracy and speed during high-volume shifts, contributing to smooth service and customer satisfaction.
• Collaborate with kitchen to ensure timely and correct delivery of orders.
• Resolve customer concerns or complaints professionally.
• Follow all safety, food handling, and sanitation procedures as outlined by company policies.