Jose Guzman
Rio Grande City,TX
Summary
Results-driven eBay seller equipped with sevens years of web-based sales and marketing experience in primarily the used, pre-owned, and vintage categories. Maintains amiable communication with customers, and rapidly addresses concerns to maximize satisfaction. Knowledgeable about pricing and displaying products for maximum sales conversions. Regularly deals with individuals on the phone or via computer, from the customer service side of this business.
Dedicated and responsive teacher with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of all skill levels to promote learning, and boost educational success. Serves as a role model by using a growth mindset to develop young minds and inspire a love of learning.
- PLEASE NOTE: Does not have teacher certification, but willing to obtain for employment. This will not be a problem for me.
Overview
7
7
years of professional experience
Work History
EBay Seller
Self-Employed
Lubbock, TX
01.2019 - Current
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Handled all aspects of business, including accounting, purchasing and web design.
- Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
Sales Representative for Mr. Cooper Mortgage
TLC Associates
Cedar Rapids, Iowa
09.2024 - 10.2025
- Managed customer inquiries and resolved issues promptly.
- Collaborated with team members to strategize sales approaches.
- Educated customers on promotional offers and loyalty programs.
- Participated in training sessions to enhance sales techniques and product knowledge.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
Gfiber Support Specialist - Customer Service Rep
OneSupport
San Marcos, TX
11.2022 - 07.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld strict standards for quality and performance.
- Escalated complex issues and set up appointments for further service.
- Consulted with customers regarding needs and addressed concerns.
- Processed customer account changes with proprietary software.
- Provided technical support to customers via phone and email.
- Troubleshot hardware and software problems on Windows and Mac OS platforms.
- Configured network settings for LANs and WANs.
- Monitored server performance using various diagnostic tools.
- Ensured compliance with company policies regarding security protocols.
Consolidated Communications Customer Service Rep.
OneSupport
San Marcos, TX
08.2022 - 11.2022
- Promoted to Gfiber Specialist (CSR)
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
OnStar MST Agent
Concentrix
Charlotte, NC
03.2022 - 06.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
DirecTV Customer Service Representative
VXI Global Solutions LLC
Lubbock, TX
05.2021 - 09.2021
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Teaching Assistant
Texas Tech University
Lubbock, TX
08.2018 - 05.2020
- Collaborated with teachers to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
- Outlined unique lessons to fit individual needs in skill building and instruction on each subject.
- Took attendance, graded assignments and maintained routine student records.
Education
Master of Arts - Music Performance
Texas Tech University
Lubbock, TX05.2020
Skills
- Online Platforming
- Typing Speed: 45 WPM
- Professional Attitude
- Customer Service Experience
- Online Management
- Marketing Understanding
- Accounting Oversight
- Coordination
- Organizational Skills
- Team Building
Timeline
Sales Representative for Mr. Cooper Mortgage
TLC Associates
09.2024 - 10.2025
Gfiber Support Specialist - Customer Service Rep
OneSupport
11.2022 - 07.2024
Consolidated Communications Customer Service Rep.
OneSupport
08.2022 - 11.2022
OnStar MST Agent
Concentrix
03.2022 - 06.2022
DirecTV Customer Service Representative
VXI Global Solutions LLC
05.2021 - 09.2021
EBay Seller
Self-Employed
01.2019 - Current
Teaching Assistant
Texas Tech University
08.2018 - 05.2020
Master of Arts - Music Performance
Texas Tech University