Jose Heredia
Pueblo
Summary
Energetic and personable individual with strong leadership abilities and knack for motivating teams. Possesses understanding of customer service principles and inventory management, combined with skills in sales strategy and staff training. Dedicated to driving store success and enhancing customer experience through effective management and innovative solutions.
Overview
6
6
years of professional experience
Work History
Maintenance Crew Member
MRI
08.2024 - 10.2024
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Handled clinical deep cleaning processes using sanitary chemicals and cleaners.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
Prep / Upholstery / Finishing
Fomcore
04.2024 - 05.2024
- Prepared sewn fabric for foam base of furniture by adding listings.
- Collaborated with team members to ensure accurate pattern placement, resulting in consistent product appearance.
- Delivered timely completion of projects through effective prioritization and time management skills.
- Adhered to strict deadlines while producing high-quality workmanship under pressure during peak seasons or rush orders.
Assistant Manager
AutoZone
10.2022 - 07.2023
- Hired, trained, and motivated staff while fostering a customer-centric environment.
- Managed communications with people having varied cultural and behavioral differences.
- Always being reasonable and showing empathy towards the welfare of others
- Resolving conflicts or complaints from customers and employees
- Expertly led and supervised teams to achieve project goals.
- Maintained adequate staffing and inventory through diligent monitoring of store operations.
Retail Assistant
Walmart
02.2021 - 09.2021
- Enhanced communication through effective engagement with people from different cultures.
- Conversed with customers to identify their purchasing requirement and assist in locating desired items
- Sympathetic attitude towards the welfare of others
- Supplied customers with crucial product information.
- Resolved customer issues by delivering effective solutions.
- Ability to reason soundly and to think out practical solutions to problems
- Oversaw the tagging of products to ensure correct prices are reflected
- Maintained an up-to-date knowledge of store products and services in order to effectively conduct sales.
Cook
Pretzel Maker
07.2018 - 09.2018
- Preparing and cooking food
- Taking food and drink orders Serving customers their orders
- Meeting and greeting customers and dealing with people of differing backgrounds and behavioral patterns
- Operating cash registers and receive payment from customer in cash or by credit card
- Maintaining dining areas and kitchen areas, including clearing and cleaning tables, emptying trash cans, and washing or vacuuming floors
- Promoting positive guest relations
- Experience with using a persuasive method in selling and influencing ideas
- Experience on how to reason soundly and to think out practical solutions to problems
- Experience on making decisions and act quickly, particularly under stress
- Supervisor: Matt Gallegos ((719) 583-0477)
Education
High School Diploma or equivalent -
Pueblo East High School
Pueblo, CO05.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Work Schedule
Full-time
Timeline
Maintenance Crew Member
MRI
08.2024 - 10.2024
Prep / Upholstery / Finishing
Fomcore
04.2024 - 05.2024
Assistant Manager
AutoZone
10.2022 - 07.2023
Retail Assistant
Walmart
02.2021 - 09.2021
Cook
Pretzel Maker
07.2018 - 09.2018
High School Diploma or equivalent -
Pueblo East High School
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