Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Hermosillo

Los Angeles,CA

Summary

Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at El Super Fresh and American Apparel. Expert in sanitation and customer service, excel in high-pressure environments, significantly improving workplace efficiency and team cohesion. Skilled in cash handling and HR practices, approach boosts productivity and compliance. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasking with talents in recipe management and development. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

16
16
years of professional experience

Work History

Cook Prep/Customer Service Cashier

El Super Fresh
08.2018 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Cashier/Grill Cook Prep

El Pollo Loco
02.2011 - 08.2018
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained clean and sanitary work environment, adhering to all health department regulations and guidelines.
  • Greeted customers entering store and responded promptly to customer needs.

Assistant Human Resources Manager

American Apparel
07.2008 - 03.2009
  • Contributed to diversity initiatives by assisting with recruitment efforts that targeted underrepresented groups within the workforce.
  • Conducted exit interviews to gather valuable feedback from departing employees, identifying areas for improvement in retention efforts.
  • Organized employee engagement events to foster team-building and strengthen relationships among staff members.
  • Filed employee paperwork in compliance with state and federal regulations.
  • Evaluated job descriptions regularly to maintain consistency across departments while ensuring accurate reflection of position duties and responsibilities.

Education

Abram Friedman Occupational Center
Los Angeles, CA

Skills

  • Customer Service
  • Cleaning and organization
  • Food handling
  • Sanitation
  • Contamination prevention
  • Patience and composure
  • Cash Handling
  • HR policies and procedures
  • New hire orientations
  • Training staff
  • Exit Interviews

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cook Prep/Customer Service Cashier

El Super Fresh
08.2018 - Current

Cashier/Grill Cook Prep

El Pollo Loco
02.2011 - 08.2018

Assistant Human Resources Manager

American Apparel
07.2008 - 03.2009

Abram Friedman Occupational Center

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Jose Hermosillo