Ingrid Santiago
Aubrey,TX
Summary
Bilingual Customer Service/Analytical Chemist with more than 10 years of experience following strict policies and procedures with excellent success rate. High energy, dedicated professional, committed to practical and theoretical teaching, increased productivity while maintaining quality and efficiency in a fast space environment. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
14
14
years of professional experience
Work History
Quality Control Customer Service
United 1 International Laboratories
Carrollton, TX
07.2020 - Current
- Create and deploy best practices to improve efficiency and reduce defects.
- Streamline QA processes by working closely with development teams and staying abreast of changing product demands.
- Take ownership of customer needs from the beginning to end while abiding by company policies & procedures.
- Building and bonding strong relationships with customers and stockholders to better understand and assist with their priorities and needs.
- Interacting with multiple departments to find root cause for customer complaints and documenting details to avoid repetitive issues in the future.
- Communicate with production team members about quality issues.
QC Lab Technician Lead
United 1 International Laboratories
Carrollton, TX
11.2019 - 07.2020
- Performing and documenting air sampling, environmental swabs, and water results to Quality Director.
- Train laboratory personnel and ensure that all GMP and safety standards are compliant.
- Arrange stability testing with third party labs as well as specific testing according to customer request.
- Providing support to QC Lab testing raw materials and bulk sample as needed.
- Perform micro testing using Biolumix equipment for pathogens, aerobic plate count and yeast and mold.
- Involved and created reports for out of specification of raw material while creating cleaning validation work instructions.
- Collecting data for new formula to finalize specifications with R&D and Quality Team.
QC Analytical Chemist
Aloe Vera of America
Dallas, TX
04.2017 - 11.2019
- Performed GCMS validation according to USP and documentation of data and results according to GDP requirements.
- Wrote Standard Operation Procedures (SOP) and Validation Protocol for GCMS instrument.
- Coordinated preventative maintenance for GCMS.
- Developed new methods for HPLC and ELISA for in house testing.
- Performed monthly inventory of all reagents and chemicals used in QC laboratory.
- Ensured all laboratory environmental chart reorders were operational, calibrated, and changed on weekly basis.
Lab Technician
United 1 International Laboratories
Carrollton, TX
02.2015 - 02.2017
- Analyzed In-Process samples, cosmetics, drinks, powders, raw materials, and finished goods to ensure high quality products
- Testing of organoleptic for appearance, color, odor, texture, pH, IR, viscosity, and specific gravity
- Allergen and ATP Swab testing performed on tanks, pumps, and high speed mixers for sanitation and cleanliness
- Documented all information in logbooks.
Chemical Analyst/Quality Assurance
Baxter Healthcare
Guayama, PR
11.2009 - 01.2015
- Analyzed In-Process samples, BDS, BDP, stability, Raw Material and finished goods.
- Operated laboratory equipment and prepared compounds and solutions to conduct tests.
- Performed chemical tests to assist scientists in making qualitative and quantitative analyses of solid, liquid and gaseous materials.
- Tested manufacturing medical devices using multiple techniques such as: IR Spectra, Gas Chromatography, pH, Atomic Absorption, UV-Vis, HPLC, Water Activity, Refractive Index, conductivity, viscosity, and heavy metal testing.
- Followed CGMP documented analysis, and results put into LIMS System.
Education
Bachelor of Chemistry -
Inter American University of Puerto Rico San German
San German, PR06.2010
Skills
- Inspection protocols
- Communication
- Client Needs Assessment
- Product Knowledge
- Customer Complaint Resolution
- Quality Management
- Leadership
- Analytical Thinking
- Report preparation
- Account management
Timeline
Quality Control Customer Service
United 1 International Laboratories
07.2020 - Current
QC Lab Technician Lead
United 1 International Laboratories
11.2019 - 07.2020
QC Analytical Chemist
Aloe Vera of America
04.2017 - 11.2019
Lab Technician
United 1 International Laboratories
02.2015 - 02.2017
Chemical Analyst/Quality Assurance
Baxter Healthcare
11.2009 - 01.2015
Bachelor of Chemistry -
Inter American University of Puerto Rico San German
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