Summary
Overview
Work History
Education
Skills
Work Preference
Quote
Certification
Interests
Working Out
Timeline
Hi, I’m

Jose Hernandez

Restaurant Manager
Spring,Texas

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

12
years of professional experience

Work History

Romano's Macaroni Grill
The Woodlands, Texas

Service Manager
11.2021 - Current

Job overview

  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Monitored service performance metrics to identify areas of improvement.
  • Hired and trained service department staff to drive performance.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.

Russo's New York Pizzeria
Kingwood , Texas

General Manager
09.2020 - 11.2021

Job overview

  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Chili's Bar and Grill
Tomball, Texas

General Manager
06.2012 - 03.2020

Job overview

  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Oversaw product development initiatives from concept through completion stages.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Education

Westfield High School
Houston, TX

High School Diploma
05-2007

University Overview

Lone Star College System
Spring, TX

Some College (No Degree) from Journalism

University Overview

Skills

  • Fluent in Spanish
  • Problem-Solving
  • Customer Service Management
  • Staff Training and Development
  • Workflow Management
  • Goal-Oriented
  • Financial Controls
  • Positive Attitude

Work Preference

Work Type

Full Time

Location Preference

On-Site

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Certification

Registered ServSafe Proctor

#21449625

Interests

Family, Sports, Movies, Shows, Fitness

Working Out

Working Out

Going to the gym and working out has become a passion of mine. My personal fitness journey is a continuous work in progress, but the constant work is so rewarding!

Timeline

Service Manager
Romano's Macaroni Grill
11.2021 - Current
General Manager
Russo's New York Pizzeria
09.2020 - 11.2021
General Manager
Chili's Bar and Grill
06.2012 - 03.2020
Westfield High School
High School Diploma
Lone Star College System
Some College (No Degree) from Journalism

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Jose HernandezRestaurant Manager